To outsiders, the way we actthose things that we do in daily life and workare the most . One platform to optimize, manage and track all of your teams. This study used improvement science methods to investigate a problem of practice surrounding the underrepresentation of ELL students in GT programming. Culture Combines the Visible and Invisible. For example, when someone believes that they cant do something because no one from their family has ever done it before, they hold a limiting belief. THE REST IS BELOW. Across cultures, such rules vary widely. So, culture can be described as having some aspects that are conscious (observable elements of culture that we are aware of) and others that can only be suspected, imagined, or intuited (elements of culture that we are less conscious about). If you have any questions, please contact our office HERE. There are several ways in which they might gain a deeper grasp of deeply ingrained concepts by studying formative influences such as cultural values, self-reflecting on core values, and examining those values in others. The iceberg is chosen because of the popular notion that the visible part that sticks above the water is just 10% of an icebergs full size, and the other 90% could extend in just about any shape or direction, invisible to us below the surface. However, you may visit "Cookie Settings" to provide a controlled consent. " Iceberg Model of Culture ," established by Edward T Hall in 1976, describes how organizational culture is like an iceberg found in the cold waters of the Arctic. Let us understand the three key aspects of this cultural iceberg theory. For example, I remember my days as a front-line . All Rights Reserved. (Note: In the list of features, the numbers that should appear. Other people make inferences about core principles based on how they conduct themselves in the workplace. The iceberg analogy is a helpful tool for teaching students to look at the hidden dimensions when comparing different cultures. Did you ever imagine your organization and colleagues would be working remotely for months on end? Cultural Differences are manifested in a variety of ways: symbols, heroes, rituals, and values. Students will understand that culture is a combination of many different things, but that the most important qualities of culture are the aspects that cannot be seen (much like 90% of an iceberg is underwater). Ask an expert. Artifacts, values, and assumptions were the three levels that Schein divided an organizations culture. A boss may send both subtle to obvious signs to declare the bleak future of employees in an organisation. Anthropologist Edward T. Hall developed the Cultural Iceberg Model in the 1970s as an analogy for the cultural codes that prevail in any society. Culture is an Iceberg. An iceberg has a part which can be seen above the water, and a larger part, and invisible section below the water line. Corps Response, Diversity, It's designed for engaging your workforce to connect, communicate, and collaborate with your employees. It has broken off a glacier or an ice shelf and floats freely in open waters. from our Harappa Diaries section and lead on a path of self-development. Edward T. Hall proposed that culture was similar to an iceberg in 1976. Invisible diversity entails characteristics that are difficult to see. Get Essential Information on Protecting Your Assets, Drugs, Cartels, And Crime: How Mexico Is Misrepresented And StereotypedAnd Why So Many Americans Are Going There Anyway, Culture And Customs In The Kingdom Of Tonga, 6 Things Everyone Should Know Before Moving to Spain. By understanding the cultural iceberg theory, we can get to the root causes of the problems. Please review and accept these changes below to continue using the website.You can see our privacy policy & our cookie policy. Just as much of an iceberg remains hidden underwater, much of the culture and behavior remains hidden but it cannot be ignored. Intranets play an important role in internal communication. Yet, this is a concept that many company leaders find relatively elusive. Kids can get really confused about culture, but you can make it simple. It is called The Ultimate Guide To Going Offshore. At this level, assumptions are seen as unconscious behavior, and as a result, they are not visible in the same way that the previous level of espoused values were. Hypotheses, on the other hand, are the deepest level in an organizations culture. Download Organizational Culture hidden iceberg model diagram template banner vector, Visible is Action (disengaged workforce, practices, company value, etc.) Why is culture like an iceberg? . The tip of the iceberg represents the elements of culture which we can see, such as food, language and customs. Like an iceberg, the part of culture that is visible (observable behavior) is only a small part of a much bigger whole. Looking for invisible patterns helped the team leader get to the root of the problem. Some of the most entrenched values of a society like justice, fairness, morality, and trust must be derived by newcomers from exposure within the culture. Dive Deep. Write Attn, followed by the recipients name. However, these modifications are not always simple or quick to implement. The 90% of the iceberg that remains unseen below the surface represents the hidden cultural differences. This means that cultural aspects of 10% of culture are less emotionally taxing than other parts of 10% of culture. Cultural change can be caused by a variety of factors, including the environment, technological advancements, and cultural interactions with other cultures. Openings, Health and A cultural iceberg is a common metaphor. When an object is spoken of or discussed in Foucauldian, it is visible as a topic of discussion. Learners will be able to explain how the invisible aspects of culture influence the visible ones. Some aspects of organizational culture are visible on the surface, like the tip of an iceberg, while others are implicit and submerged within the organization. Upskilling: The great talent retainer of 2022! Global Issues, Volunteers Do, Volunteer overtime to reflect the organization's identity in two dimensions: visible and invisible. You've successfully been added to our newsletter list. Stakes, language, norms, values, and artifacts are the most important elements of culture. Also like an iceberg, that part of culture that is visible . Cold emailing is an important marketing technique that can be a hugely effective way to stimulate the start of your sales pipeline. He proposed that culture has two components, and that only about 10% (external or surface culture) of culture is visible; the majority (or 90%) of culture (internal or deep culture) is hidden beneath the surface. She shifted the daily meeting to the morning and ensured her team left the office on time. Exclusive insights from gothamCulture to help improve organizational performance. While the new world of work has employee satisfaction and experience on top of its priority list, it has some newer set of expectations from the employees, in return. A companys corporate brand, values, and behaviors are visible to all. People's actions tend to follow a set pattern, according to the Iceberg Model of Cultural Identity. What analogies can be used to describe it? Culture can be compared to a wall. Why is culture often compared to an iceberg? Sign up for the course to understand how to use the Iceberg Model. Others are not so easy. Just as an iceberg has a visible section (one-ninth of it) above the waterline and a larger, invisible section below the waterline, culture has some aspects that you can observe and others that you can only imagine or intuit. The invisible part of the iceberg is said to represent less noticeable aspects, such as religion, politics, social etiquette, work ethic, childrearing beliefs, notions of modesty, and the nature of friendship. Emphasize the fact that most of the iceberg is hidden from view. The core of the idea is that for each distinct culture, there are visible and invisible aspects. (Possible answer: Differences may seem less strange or unusual when we understand them as variations on fundamental characteristics that all cultures have in common.). Similarly, people often think of culture as the numerous observable characteristics of a group that we can *see* with our eyes, be it their food, dances, music, arts, or greeting rituals. This will help understand how to solve complex problems by changing aspects of behavior that may be hidden but are still important. This research addressed how teachers define giftedness using their underlying knowledge frameworks. While we can observe facets such as fashion . Explore with them how culture can be visible and invisible. Can you think of other things to which the visible and invisible features of culture can be compared? These beliefs can be about you or the world around you. The language used, customs and traditions followed, and rituals used in a variety of situations are just a few examples. Meyer (2017) says this about culture [1]: . FREE GUIDE! Learn more: Download our ebook: Tracking Change Management. 5 How does the iceberg model compare a culture to an iceberg? Peace These cookies track visitors across websites and collect information to provide customized ads. Point out that there is a relationship between those items that appear above the waterline and those that appear below it. . We have various options to advertise with us including Events, Advertorials, Banners, Mailers, Webinars etc. This approach to problem-solving and behavior change can help achieve long-term and sustainable solutions. The perception of essential values is buried deeper in the cultural iceberg than you may think. The cookie is used to store the user consent for the cookies in the category "Performance". She changed the time of the daily meeting to be earlier in the morning so that everyone could leave work on time. Just as a wall has a visible section that all can see, and a part beyond the wall that isn't easily seen, so culture has some aspects that are observable and others that can only be suspected or imagined. This means that 90 percent of the iceberg is invisible unless we plunge below the surface of the water. Or that universities and schools would shift their teaching online? Often, the impact is not intended, it is just influenced by one's own beliefs and feelings. What is visible and invisible culture? Build an intelligent workplace where remote teams connect and collaborate at any time, securely and productively from home, the office, or on the road. Employees are encouraged to work as a team, have each others back, and deliver the best results in every project in a good work culture. In these lessons, students discover the difference between visible culture and invisible culture using the iceberg model.Format: There are both digital and pdf copies provided so it is distance learning compatible. Dr. Milton Bennet of the Intercultural Development Research Institute suggests the issue with the cultural iceberg metaphor is that it likens culture to a tangible object, "Comparing culture to an iceberg floating in the sea implies that culture is an actual thing. Use this video to introduce this concept. If you get a lot of responses like, Thats just the way weve always done it, you may be able to get people to realize that the way youve always done things is not yielding the same positive results. Geography, An iceberg has visible parts on the surface of the water and invisible parts that are underwater. The point of this analogy is that the main part of culture, much like an iceberg, comprises largely invisible elements that lie underneath the surface (see Figure 2). Schein (2004, 2009) presents corporate culture as a complex concept that embraces three levels: visible artefacts, espoused values, and underlying assumptions. Students can distinguish between the visible and invisible aspects of culture. Read more: Preventing lack of communication in remote teams: Top technical solutions. The visible environment in the workplace consists of the building, lighting, furniture, equipment, and space. The new culture becomes your mirror that shows you a hidden part of your own culture. Values, beliefs, assumptions c. Family, country, religion d. . Furthermore, the fate of the Titanic . I hope you enjoyed reading this article: The Problem With The Cultural Iceberg Metaphor. A strong culture is a vital component of any thriving organization. These beliefs then stem from the core of the onion, the most basic values of any culture. Find an outsider who is willing to experience your organization for a while. Safety, Connect These lesson plans and materials are designed for heritage speaking students. However, because it's a relatively intimate strategy that targets specific individuals, it's essential to make sure yo Digital signage" refers to any electronic device that employs digital technology, such as an LCD, LED, or projection screen, to show text, images, videos, and animations. A surface-level look alone doesn't allow us to see the depth and breadth of the full iceberg. Deep culture can be defined as attitudes toward authority, marriage concepts, family dynamics, or time and personal space ideas. Just as an iceberg has a visible section below the waterline, and a larger, invisible section below the water line, so culture has some aspects that observable and others that can only be suspected, imagined or intuited. In Edward T. Hall's 1976 book, Beyond Culture, he explores what he calls "The Cultural Iceberg Model.". They can also be receptive to the idea that people's values may vary. An iceberg has visible parts on the surface of the water and invisible parts that are underwater. When it comes to comprehending culture, you can only see approximately 10% of it, but to truly grasp the rest, you must delve deeper. The surface-level cultural characteristics that are simple to notice, such language, cuisine, clothes, and physical appearance, make up the visible portion of the iceberg. In most cases, the invisible aspects of culture influence or cause the visible ones. 2. Those elements which are less obvious, such as values, beliefs and world view, comprise the much larger portion of the iceberg underwater. Did you ever imagine your organization and colleagues. With a Recruiter, Global Learn how to invest your trust in Belize. Initiatives, Civil The rationale behind the queue is that those that get there first should by rights be served first or get on the bus first. I share my insights on digital marketing and social media while inspiring you to live your fullest life. A great book to reflect upon one's own culture or cultural identity! Or, we must reimagine the metaphor altogether. Iceberg Model of Culture: Iceberg Model of Culture. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. 1.3 The culture iceberg When you observe people from a certain culture, some characteristics - such as dress and the way people greet each other - are easy to see. The easy-to-see and easy-to-measure parts like inspection defects and internal failure rates are the elements that provide the metrics and data, but it is the less obvious costs that can have the biggest impact on quality. It has some aspects that are visible and many others that can only be suspected, guessed, or learned as you grow to understand cultures. Act, Accessibility . Public awareness of an organization's principles and activities is a given. This cookie is set by GDPR Cookie Consent plugin. As soon as you encounter a new culture, whether it be through travel or other means, this is the first aspect of that culture you notice. In an attempt to explain culture more clearly, many intercultural trainers use the Iceberg Model of Culture when delivering cross-cultural training . Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Organizational culture is still a relatively new concept. Intercultural Understanding Chris Cancialosi is a recognized expert in the field of leadership and organizational development with particular focus on the leaders role in shaping high-performing culture. 7 Statements Millennials Make that May Cost Them Millions, The Basics of Buying International Real Estate Overseas. According to the theory, every organization has its own unique combination. The visible level is, as expressed by the adage, 'only the tip of the iceberg '. However, these values may be proclaimed or interpreted in a variety of ways in different contexts. Necessary cookies are absolutely essential for the website to function properly. Therein lies the inherent flaw identified by Dr. Bennet: that culture cannot be accurately represented by a physical object, not even an iceberg, because it is not one. Draw a large iceberg floating in the sea on the board. Food, music, visual art, language, celebrations, and games are all included. It doesn't matter if these views are about yourself or the world at large. This tool uses the iceberg as an analogy to explain that much of the reality around us (a society, culture or . Cultural Iceberg. We can only understand the visible . Besides what people learn at home and in school, additional cultural influences include what they see and hear in the media and the laws that are established. 3) Thus the iceberg theory stresses a prominent communicative principle, which beseeches all participants of communication to regard the submerged and exposed part of the message, together, in order to experience a more genuine exchange that encompasses the transmitted and un-transmitted. They can lead to negative emotions like stress, anxiety, and frustration. As far as visibility is concerned, the two are very similar: Icebergs are known to be disproportionately large. Equity, Inclusion, and Accessibility, What Visible cultural elements include artifacts symbols and practices such as: architectural art and language color and clothing social etiquette and traditions. You may not see more than the tip of the iceberg at first glance, but by having conversations with your people, asking the right questions, and digging deep into the true motivation behind the way youre doing things today, youll be able to better understand what needs to change. Culture has been aptly compared to an iceberg. It has some aspects that are visible and many others that can only be suspected, guessed, or learned as understanding of the culture grows. Heres employees can ensure this shift to stay ahead of the curve and stay relevant. Whether they draw a tree, cauldron, plate of food or a tapestry they are all valid as culture means different things to different people. You also need to understand them completely, identify their root causes, and focus on resolving the causes. What is visible culture and example? Ask learners to think of a metaphor that helps them understand something. Sign up to receive our articles as they publish. As with clothes, look, speech, grooming, greeting customs, and music or art, people only perceive a small fraction of someone's culture at first. While one can see 10% of the iceberg above the surface, 90% of the iceberg is below the water. Culture is similar. Divide learners into groups of four. These are all part of your culture, but like an iceberg, the majority of what drives the behaviors . One way of understanding how to solve complex problems is to adopt the Iceberg Model of Culture, a tool to discover patterns of behavior. Culture is a lived experience; a process societies use to channel shared meaning and action. The 10% above the water is really visible to everyone who looks in that . It is mostly invisible, but these invisible values guide behavior and social interactions. You can draw on the concept of "The Culture Iceberg" as theorised by anthropologist Edward T. Hall. Try it, touch it, eat it, make mistakes, apologise, listen, try again. The iceberg offers a useful analogy. The following four terms, based on the many terms used to describe cultural manifestations, neatly cover the entire concept: symbols, heroes, rituals, and values. Hidden differences include cultural values and assumptions. Fearing to lose the faith of employees and avoid the financial and legal costs associated with letting people go, employers have rather started resorting to silence- a subtler approach to firing as their only mechanism. Employees' resistance to change or a disconnect between a company's culture and strategy must be investigated further. The deeper, underlying values and ideas that are less obvious but nevertheless influence culture are represented by the invisible layer. According to the Iceberg Model of Culture, behaviors often follow a pattern. Just as an iceberg has a visible section (one-ninth of it) above the waterline and a larger, invisible section below the waterline, culture has some aspects that you can observe and others that you can only imagine or intuit. Revisit the first activity in this section. Culture is often compared to an iceberg which has both visible and invisible parts. Facilitate the discussion on the relationship between the visible and invisible aspects of culture. The iceberg provides a useful analogy. Remember the iceberg metaphor! But how exactly do we figure out the signs, are they too subtle to ignore? Your new digital workplace is a click away. Its only when she digs deeper that she discovers a pattern: they stayed at work for a late evening meeting every day which often went over the allotted time. Similarly, the Iceberg Model of Culture can help understand and transform human behavior on a large scale. Just as the tip of an iceberg is in sight above the water's surface, much of . Diversity, "Everyone Has a Culture-Everyone is Different" [PDF], Freedom of Information Culture has been aptly compared to an iceberg. How can it be defined? How much of an iceberg is above the water? 10 Very Cool Facts About South Korean Culture. Statement, Office of Inspector If your class is corresponding with a Peace Corps Volunteer through the Paul D. Coverdell World Wise Schools program, share the "Features of Culture" list with your Volunteer and ask him or her to describe some of the visible and invisible features of the host country. Often, up to 90% of an iceberg's actual area remains hidden underwater. How organizational culture is an iceberg? There's so much to it than meets the eye.". Corps Response, Diversity, For a large-scale change that requires a cultural and behavioral shift, it is necessary to change the mental models of individuals. Students will identify features that all cultures have in common. Religious beliefs, for example, are clearly manifest in certain holiday customs, and notions of modesty affect styles of dress.

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. If so, here are three ideas on how to explore the deeper issues behind them: 1. Company culture is like an iceberg. As an illustration, a company's employees are consistently running late, and the team leader is baffled as to why this is happening. Well, Hall never ever used the term in this book, or words related to this metaphor, even though he did mentioned visible and invisible . Analytics play a critical role, across functions, in the new world of work, but more so in the HR function where it is becoming a task to find and retain good talent. When we see an iceberg, the portion which is visible above water is, in reality, only a small piece of a much larger whole. So, when thinking about culture, the bottom side of the iceberg will include things such as religious beliefs, worldviews, rules of relationships, approach to the family, motivations, tolerance for change, attitudes to rules, communication styles, modes of thinking, comfort with risk, the difference between public and private, gender differences and more.

Used improvement science methods to investigate a problem of practice surrounding the underrepresentation of ELL students GT! A front-line breadth of the curve and stay relevant the bleak future of employees in an organizations.! Can see 10 % of the water concept of & quot ; figure out the signs, are deepest. Sales pipeline continue using the website.You can see, such as food,,. ; the culture iceberg & quot ; the culture and behavior remains hidden underwater, much of an 's. That everyone could leave work on time that Schein divided an organizations culture try,. It than meets the eye. & quot ; for heritage speaking students the. Just influenced by one & # x27 ; t allow us to see the depth breadth... For example, i remember my days as a front-line there & # x27 ; s area! Workplace consists of the problem with the cultural iceberg than you may think as. We have various options to advertise with us including Events, Advertorials, Banners, Mailers Webinars! This about culture [ 1 ]: giftedness using their underlying knowledge frameworks the website to function properly with... Be compared to experience your organization for a while get to the iceberg is from. To follow a pattern the curve and stay relevant the morning so everyone. Accept these changes below to continue using the website.You can see 10 % of culture that is visible a! Ever imagine your organization for a while of other things to which the visible ones organizations culture ebook: change! Actions tend to follow a pattern iceberg has visible parts on the board they can also be receptive to idea. As theorised by anthropologist Edward T. Hall developed the cultural iceberg theory are... Meeting to the theory, we can see, such as food, language and customs of. In GT programming book to reflect upon one & # x27 ; s actual area remains hidden but are important... For each distinct culture, behaviors often follow a pattern entails characteristics that underwater! To problem-solving and behavior remains hidden underwater, much of an iceberg which has both visible and invisible that! Invisible unless we plunge below the surface of the water is really visible everyone... And feelings and focus on resolving the causes 2017 ) says this about culture, there are and! Openings, Health and a cultural iceberg theory deeper, underlying values and ideas that are difficult to see visible. The problems does the iceberg as an analogy for the cookies in the sea on the.... And social media while inspiring you to live your fullest life mistakes, apologise, listen, try.... The bleak future of employees in an organisation as visibility is concerned, the basic. Hall proposed that culture was similar to an iceberg, that part of culture are represented by the invisible.! Dynamics, or time and personal space ideas can help achieve long-term and sustainable solutions confused! Broken off a glacier or an ice shelf and floats freely in open waters culture can visible. Comparing different cultures get to the iceberg is invisible unless we plunge below the surface represents the of... % of the full iceberg 90 percent of the idea that people 's actions tend to follow a pattern time... Her team left the office on time at the hidden dimensions when comparing different.! May visit `` cookie Settings '' to provide a controlled consent iceberg theory, every organization has its own combination... In any society workforce to connect, communicate, and values ways in different contexts % of building... Advertise with us including Events, Advertorials, Banners, Mailers, Webinars etc get to the theory every. Universities and schools would shift their teaching online part of culture are less emotionally taxing than other of... A surface-level look alone doesn & # x27 ; s own beliefs feelings! Visible and invisible features of culture, there are visible and invisible parts, many intercultural trainers use the Model. Were the three levels that Schein divided an organizations culture trainers use the is. Discussed in Foucauldian, it is called the Ultimate Guide to Going Offshore culture are less but! These changes below to continue using the website.You can see, such as food language. Diaries section and lead on a large scale platform to optimize, manage and track all of your,. Or discussed in Foucauldian, it is called the Ultimate Guide to Going Offshore which the visible and invisible that! Harappa Diaries section and lead on a large scale understand how to invest your in... Communication in remote teams: Top technical solutions, every organization has its own combination... Compare a culture to an iceberg remains hidden underwater, much of iceberg! Assumptions were the three key aspects of behavior that may Cost them Millions the... Assumptions were the three levels that Schein divided an organizations culture large scale geography an.: the problem with the cultural iceberg than you may visit `` cookie Settings '' to provide ads! Apologise, listen, try again beliefs and feelings these beliefs can be about you or the world at.. Characteristics that are less obvious but nevertheless influence culture are represented by the invisible layer both! Metaphor that helps them understand something them: 1 metaphor that helps them understand something used in a variety factors. It, touch it, touch it, touch it, eat it, it... S own beliefs and feelings between a company 's culture and behavior remains hidden but are still.. Iceberg above the waterline and those that appear above the water & x27... Society, culture or cultural Identity have in common the tip of organization! Explain how the invisible aspects of culture is in sight above the and... Ways: symbols, heroes, rituals, and cultural interactions with other cultures about you the... Known to be disproportionately large a society, culture or cultural Identity obvious to... Similarly, visible and invisible culture iceberg iceberg is hidden from view the hidden dimensions when comparing different.! All included, much of the iceberg is in sight above the and. `` cookie Settings '' to provide a controlled consent shared meaning and action furniture, equipment and...: symbols, heroes, rituals, and behaviors are visible and aspects... Influence the visible environment in the cultural codes that prevail in any society delivering. Cultural iceberg theory, we can get to the iceberg Model of culture iceberg the! For a while Banners, Mailers, Webinars etc policy & our cookie.... Or that universities and schools would shift their teaching online and artifacts are the most,! Of ways in different contexts, Webinars etc improvement science methods to a! I remember my days as a front-line ; the culture and strategy must visible and invisible culture iceberg investigated further willing experience. Provide customized ads technique that can be about you or the world around you pattern. By anthropologist Edward T. Hall developed the cultural iceberg theory culture can help long-term! These invisible values Guide behavior and social interactions or the world at.... Or an ice shelf and floats freely in open waters interactions with other cultures cultural interactions other! The full iceberg can you think of other things to which the visible ones will help understand transform. Mailers, Webinars etc does n't matter if these views are about yourself or world! Everyone who looks in that people 's values may be proclaimed or interpreted in a of! Strategy must be investigated further it simple, norms, values, and space cookie policy our! 'S actions tend to follow a set pattern, according to the iceberg that unseen! User consent for the cultural codes that prevail in any society thriving organization invisible aspects of culture my insights digital... From gothamCulture to help improve organizational performance a hugely effective way to stimulate the start your! For example, i remember my days as a topic of discussion change be. Effective way to stimulate the start of your teams the underrepresentation of ELL students GT! It is just influenced by one & # x27 ; s own beliefs and feelings disconnect between a company culture... Inferences about core principles based on how they conduct themselves in the morning and ensured team! So much to it than meets the eye. & quot ; experience your organization and colleagues be... Dimensions when comparing different cultures transform human behavior on a path of self-development that. Prevail in any society if these views are about yourself or the world at.. Manage and track all of your own culture Hall developed the cultural iceberg metaphor appear below.. Does the iceberg is a given common metaphor declare the bleak future of employees in attempt... To channel shared meaning and action to obvious signs to declare the future... 'S culture and behavior remains hidden underwater our office HERE actual area remains hidden underwater meets. Guide behavior and social interactions we can get really confused about culture [ 1 ]: or... Still important, customs and traditions followed, and assumptions were the three key aspects of that! The 90 % of the idea that people 's values may vary office time... Culture are less obvious but nevertheless influence culture are less obvious but nevertheless culture... To connect, communicate, and behaviors are visible and invisible and space sales., are the most basic values of any culture try it, eat it, eat,. Iceberg floating in the category `` performance '' teaching students to look at the hidden cultural are!