Also, according to my bank the payment on 11/27 was processed just fine. Some jurisdictions do not allow for the limitation or exclusion of liability for incidental or consequential damages. Procedure for Reporting Copyright or Other Intellectual-Property Infringement. Username/Email Password Keep me signed-in Forgot your password? When issuing refunds, Southwestern will refund the amount charged and is not liable for any incurred bank fees or transaction fees. In looking at the charges to date, there have been 10 charges of $37 and one cash payment of $214.25 which was posted on 11/9. I was told the system was down. Global Academy Login - Southwestern Advantage Kid Approved. A text went out to the consumer each time before a charge was to be made on the card provided for payment. When I did speak with them over the phone, they told me specifically they could not alter the order and I could not get a refund after receiving the order. Tap Subscriptions. If you are under 18, you may use the Websites only under the supervision of a parent or legal guardian. Test how much you've learned with our interactive quizzes. In researching the consumers order with the independent student dealer, the consumer entered into a contract for the purchase of educational products on August 19, 2022. If you are using Windows Vista, please update to IE 9. We make it easy to track subscriptions, monitor fees, and cancel unwanted services for you. iPad & iPhone. Southwestern reserves the right to reveal your identity (or whatever information Southwestern knows about you) if a complaint or legal action arises from your behavior. You may have the option to create an account to participate in certain features of the Websites. As mentioned, the company is a third party to the order. Saw a withdrawal from my bank account for ***** that was not authorized. If you do not consent to the delayed shipment, Southwestern will promptly refund all money paid by you for the unshipped merchandise. As such, Southwestern is subject to the laws of the State of Tennessee. Prices advertised do not include shipping and handling or applicable sales taxes, which will be added to the price you pay, unless you provide Southwestern with a valid and correct tax exemption certificate. This is the most comprehensive presentation of I have been charged for well over a year 2 times a month for this service I never had access too. Per his request, the subscription was cancelled and as a goodwill gesture, six months have been refunded. Pricing is subject to change without notice. I assured her they were not, asked for the date they supposedly had been so I could provide video camera proof that they hadnt been. We make it easy to track subscriptions, monitor fees, and cancel unwanted services for you. Southwestern attempts to be accurate in its descriptions of Products and Services. Use of the Southwestern content (videos, calendars, forums, quizzes, study tips, book indexes, etc.) The pages look great. need to know for homework and tests. Southwestern makes no warranties or representations whatsoever with regard to any product provided or offered by any vendor or other third party, and you acknowledge that any reliance on representations and warranties provided by any vendor or other third party shall be at your own risk. We said no, she claimed "this is put on every receipt, subscription requires you to confirm via email and if you don't, you won't get charged- I totally get it. It is the most comprehensive tool for students and parents - with thousands of instructional and. The main product, Southwestern Advantage, is a series of educational reference books targeted to school-age children. Now your kids will have access to answers - within seconds. When writing a check (BEWARE IN DOING THIS), she had us sign an electronic "receipt" which listed the books and also a monthly subscription. Southwestern reserves the right to restrict use of the Websites and/or Communication Services and/or deny or terminate your access to any or all of the Websites at any time, based on improper use of such Communication Services, violations of these TOU, or for any reason and in its sole discretion. Why is my Keurig leaking water from the top? You are responsible for maintaining the confidentiality of your member identification and password information, and for restricting access to your computer. It is your responsibility to evaluate the accuracy, timeliness, completeness, or usefulness of the content on these Websites. You understand that any such information will be treated by Southwestern in the manner described in its Privacy Policy. Select Cancel Account. The company has continued to charge me the $19.95 per month ever since. A pop-up will appear to let you know how much time you have left on your subscription. The books were shipped on 12/28 and were delivered on 12/30 by *** shipment. Southwestern will ship you Products that have the functionality and performance of the Products you ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. Southwestern Advantage success principles that will save you time, money, and headaches in the future. The SWAdvantage app is the newest component of the Southwestern Advantage Learning System. The Websites may include links to other sites on the Internet that are owned, operated, and/or maintained by online merchants and other third parties or advertisements by third parties. your goal of creating pages that are open and visually appealing, while making sure students get No Southwestern Advantage is not a scam. Select the three dots (more actions), then select Cancel subscription. Students can The counter-notice must be in writing and include the following information: If we receive a counter-notice under these provisions, we may send a copy of the counter-notice to the original complaining party informing that person that we may replace the removed material or cease disabling it in 10 business days. Welcome to the SkWids App, the premier Early Learning component of the Southwestern Advantage Learning System. an online arsenal of hundreds of videos that breakdown the lessons your kids learn in school. Any cause of action you may have with respect to the use, visit or purchases through these Websites or that is the subject of these TOU must be commenced within one (1) year after the claim or cause of action arises. 51 complaints closed in the last 12 months. Many states, however, require that their residents file a sales or use tax return for items purchased on the Websites. homework. 54 talking about this. Now your kids will have access to answers - within seconds. The denied my a refund saying they only issue refunds to people woth the first 5 days and they refuse to do any other refunds and dont have to per law. He said there wasnt one because it was processing as of 9:30am. Click here Download this free book now! Learn More Login Age 28 Dive into early learning math and reading skills with the HOMER Learn & Grow app. I will be pursuing a legal claim against the company if they do not reimburse me. If the consumer would like to send a picture of the statement showing the pending charge with a description and amount, we can look to see if it is from our company. Senators, Presidential Cabinet members, and countless business leaders. In researching the consumer and the sale in our database, it looks like there were a few issues in shipping products to ****** and with delivery. Southwestern reserves the right to modify, alter, or update the TOU at any time without notice. Due to the volume of complaints filed against this business, BBB only publishes the details for 40% of the total complaints filed. I did nit rreceive them. Life Advantage is the part of the website that teaches valuable success principles that will help University M.Ed., Vanderbilt University, "I love the setup and easy access for data. I love the maps with clear headings, an online arsenal of hundreds of videos that breakdown the lessons your kids learn in school. If you become aware that User Content you have submitted includes any material for which you lack the unrestricted right to grant us the rights set forth above without obligations or liability to any party, you agree to promptly provide Southwestern with the proper information pursuant to the procedures outlined in our Intellectual Property Policy. I called at 9am December 1st and was told nothing was processing. You can cancel by calling our customer contact center by phone, at 1-888-551-5901 , or by email at [email protected] , or you may cancel yourself by logging in, navigating to the membership . It is the most comprehensive tool for students and parents - with thousands of instructional and inspirational videos across Math, Science, Social Studies and Language. I was unequivocal with this person that this was not appealing to me whatsoever as we don't include any "screen time" into our home-schooling, in fact, neither of our children own ipads and we wouldn't be able to use an app. I have ordered books from a door to door salesman and set up for payments it was suppose to end in November 2022 and there is still set to take out another payment. "Southwestern Advantage has hit an absolute "home run" with the new Social Studies You agree to use the Communication Services, including, without limitation, forums, only to view and post messages and material that are proper and, when applicable, related to the particular Communication Service. The cost of the books specifically was $579.85 and there was 4 books for a total of $144.96 each. She said there was no tracking number, it was delivered by the woman that sold them to me. descriptions, and explanations. Download SWAdvantage and enjoy it on your iPhone, iPad and iPod touch. I thought it would be a good idea for my kids since everything is on the internet now. The customer service person recommended that I could try to find the salesperson on ********* I dont have ******** and I dont want to make an account.It has almost been another month and yet no response again. This company is a scam. You can learn something if you missed a day of school, or you can get ahead if you'd like to. We did not even know who SWadvantage was at that point. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. To do this, visit the subscription box's website, and look for a tab that says something like "manage my subscription." There should be an option to cancel your subscription or to email or call the company to have your subscription canceled. The consumer entered into a purchase agreement with an independent student representative selling educational products on 8/17/2022. Optionally, provide any feedback. You must examine the Products when you receive them. 'Now You Know' sections are a great way to sum up! Textures, finishes, colors, patterns, sizes, and other visual features of Products might display differently on your computer monitor than the items appear in hand. The pages look great. Returned Products must be in as-new condition, and all of the manuals, discs, and other items, if originally included with a Product, must be returned with the Product. Discover an online arsenal of hundreds of videos that breakdown the lessons your kids learn in school. The Terms of Use and all definitions and provisions therein are incorporated into these Terms of Sale, including, without limitation, the Warranty and Limitation of Liability provisions therein. By using, visiting, or purchasing through these Websites, you consent to personal jurisdiction and venue in the state and federal courts in Davidson County, Tennessee, with respect to all such disputes. Complaint: 18489585I am rejecting this response because: I appreciate your response but the facts you have presented were unknown to me until your statement today. Only now they can pause, rewind, and play them as many times as they need. School subjects are broken down into individual lessons, so you can learn a concept. Southwestern is not liable to you for any loss or damage of any sort incurred as a result of your dealings with any third party or their website. Oops! If a third party links to a Website, it is not necessarily an indication of an endorsement, adoption, authorization, sponsorship, affiliation, joint venture or partnership by or with Southwestern or the Websites and the third party. provides as much content as what is available in these books. Southwestern reserves the right to limit quantities. MODIFICATIONS AND INTERRUPTION TO SERVICE. Or call 1-800-MY-APPLE. I have tried for almost 2 months to speak with the dealer about my order and did not receive a response. of the Year finalist. Username/Email Password Keep me signed-in Forgot your password? On August of 2022 we bought a package of books for our kids with southwest advantage ,we got the starter of what books the student had witch was 6 books with the rest of the book that would come out to be 20 some books would be sent when the books where paid for at 37:00 dollars every 2 weeks till paid off at the sum of $584.25 and still no books and they are still taking payments . I have contacted my bank and they say since i used the my bank card i would have to get a new card but i have all my other accounts to pay payments on this card . Our company has not been a part of the charges, as the dealer was the one who made the sale. You may also change or update your payment information on the Website in the membership section or call our customer contact center. She also insisted on showing us an app on her ipad with a full library of ****** plans/games for children. [1] Participants are trained to act as independent contractors who sell educational books, software, and website subscriptions from door to door using direct selling methods. I called again and was told the same thing at 12pm. You may cancel your subscription to Southwesterns SkWids and SWadvantage online Products and Services in accordance with applicable order cancellation terms and governing law. The Advantage4Teens app is the newest component of the Southwestern Advantage Learning System. BBB Business Profiles may not be reproduced for sales or promotional purposes. I will return the materials as requested but I have paid $432.91 so far on this order of ******. The rights granted by you hereunder may not be terminated, revoked or rescinded and are not subject to reversion. package to prepare students for achieving their educational goals; the book and the Have an Account? PreschoolGrade 1 Kick-start education with dynamic activities that spark an early interest in learning with Skwids. Southwestern does not guarantee that it will edit or delete User Content. The consumer engaged in a contract for the purchase of educational products with an independent student dealer who was running her own business selling the products we publish. I really just want a refund how it is it ok to keep taking money when I told them no. On this same date, the dealer cancelled the 2 Math books and set the Topic Source book to be shipped. $600.00 for no products and poor customer service. The gentleman took my daughters tablet and put in all the information himself said it was easy to log in. Terms of payment are within Southwesterns sole discretion and, unless Southwestern agrees otherwise in writing, payment must be received by Southwestern prior to Southwesterns acceptance of an order. You have no right to maintain or access your User Content on the Websites, and Southwestern has no obligation to return your User Content or otherwise make it available to you. The user email set up was: *********************** and the child account was under "******." You agree to pay all fees, shipping charges, and taxes, if applicable. The consumer is justified in his frustration, as it should not have taken this long for the products to be received, as he in good faith purchased them with the expectation they would arrive sooner. Customer Reviews are not used in the calculation of BBB Rating. Unless otherwise noted, all content on the Websites is subject to intellectual-property rights including copyrights and trademarks held or licensed by Southwestern. Southwestern will inform you of estimated shipment dates. Southwestern Family of Companies was established in 1855 and the sales and leadership program, now known as Southwestern Advantage, was founded in 1868. This resource guide contains critical elements to build student If, for some reason, your payment information is found to be in error and is later corrected, you will be charged in the next billing cycle for backdated charges at Southwesterns discretion. Southwestern makes no warranties or representations of any kind that the services provided by the Websites will be uninterrupted and/or error-free, and Southwestern shall have no liability for any interruptions, errors, computer viruses or other harmful components in the use of the Websites, although best efforts will be made to provide a high quality site that is useful and provides value to its members. I fulfilled my monetary obligation on October 1st. To summarize, the consumer is being shipped a product to complete the partial order they paid and will not be charged further for the rest of the order per the student dealer who was a party to the contract. 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