I wish I would have just stuck with Ionic or nothing. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Lets fix it! Click on Submit. How do I get it replaced under warranty? Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you Buy Risk Free! Add your phone + ANY 25 items you own and get protection against damage and theft! If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. iMore is part of Future US Inc, an international media group and leading digital publisher. The Fitbit Versa 3, is more than just an update to the Versa 2. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. I purchased a Fitbit Sense in late June of 2021. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . It works, but I cannot see anything on screen or reset. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Regarding how long Fitbits last, its actually hard to say. My fitbit screen went blank. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases This plan increases the warranty period from 1 year to 2 years and covers accidental damage. Could you please give me a contact customer service for Ireland? . Only 1 1/2 years old. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. If you received yours as a gift. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. Choose the Warranty on a Purchased Item option. Totally died! Fast shipping Same day shipping if ordered by 1PM Pacific. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. Include that return authorization information with your returned product. It could fail at any time. See the Fitbit. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? Know Your Fitbit Model When You Need a Repair. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. (Which includes battery test and no issues were But insuring your electronic devices with the best phones and electronic insurer is a better choice. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. All accessories originally included with your purchase must be included with your return. Neither does it manufacture replacement parts. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. Secondly, Fitbit does not issue any device exchanges. As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. That should take you to the Fitbit Support page for Australia. Which Fitbit you own and how you use it. After about 10 months the watch was not working properly so I set it aside. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Perhaps the battery's not lasting anywhere near as long as it used to. 2.5D rounded edge glass for comfort on the fingers and hand. Any other toothpaste will be fine as long as it isn't gel. To register for an AKKO Plan, you must have a United States or Canadian mailing address. Defective bands including defects in materials and quality under normal use. Oops! See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. If the action you attempted failed, please try again. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. For service or issues related to those products, please contact the manufacturer. A new band will have the same problem. If you prefer calling, call their support number at (877) 623-4997. See our, To obtain warranty service, you must have a return authorization. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! I really miss it. A quick online search reveals several desperate people. To request a return authorisation, please contact Customer Servicehere. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. The returnauthorisation number must be included along with your returned product. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. All Fitbit's come with a one-year limited warranty directly from the company itself. Once you have your paperwork available, contact Fitbit Support. My husband bought me the Fitbit Sense for Valentines Day. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Find strength in numbers. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Another option is to check how you purchased your Fitbit. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. Save 5-15% when you bundle. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Proceed to remove item from shopping cart. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). This protection planalso covers some accidental damage. After a few weeks I noticed it was working again so I resumed usage. Here's how it works: Open DoNotPay in any web browser. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Why not try out one of our plans risk-free for 30 days? The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Special Features:- Full Glue Edge to Edge Full Screen Coverage. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. There are two barcodes on your Fitbits original packaging box. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. If those big, white scratches are getting you down, don't despair! To obtain warranty service, you must have a return authorization. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Heres how it works. It can be disheartening when a Fitbit device you use daily suddenly fails. See our Terms of Sale. AU $6.35 . TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. You can get back to your regular exercise in no time. Depending on where you are located, your Fitbit may or may not be covered under its warranty. . ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Thanks for signing up! Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Something went wrong. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. The activation date is the day you set up your device. It kicks in after the manufacturer warranty and could be worth a look. belongs to the buyer, not you. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. I asked them to note this on my case number. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. We use cookies to make wikiHow great. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Or cosmetic damage like scratches and dents. Its a versa 2! Massage the toothpaste in gently, or the clock will be damaged. Many double the manufacturers warranty by default. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. Lets fix it! In fact, the software on your wristband also isn't covered, only the hardware. Were very sorry to hear about the problems with your Fitbits screen. Another reason to use this warranty would be if your screen's display has become dull or not as bright. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. If you received yours as a gift, the warranty belongs to the buyer, not you. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Sadly, this appears to be somewhat common for the Charge 4. Insuring your product with AKKO is so much more than protection. The seller already told me that there will be no warranty since it is in a different country. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Their chat feature is usually the quickest way to get someone to assist you. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. You may even be eligible for an extended warranty replacement. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? Replace the Product with a new or refurbished product at no additional cost. Get the best of iMore in your inbox, every day! It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . Fitbit offers a limited product warranty. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. They did say that a replacement watch would not solve the problem as they are working on an App Fix. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. The deductibles are friendly, starting at $29 and not more than $99. It does not offer extended warranties on its products. You can only purchase one membership at a time. Since then, I've worked with technology in my career as a media educator and videomaker. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. The membership will be linked to your Fitbit account. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. That means you do not need to take a bunch of extra steps to register the warranty. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. Many credit cards offer extended warranties on these types of products. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. If you want to cancel, there's no fees or hassle. Cant seem to find a site to complain personally so this is where Im at! Also, the cost may be prohibitive and not worth it. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . But we do have some suggestions of how to contact Fitbit. To create this article, volunteer authors worked to edit and improve it over time. So I know a thing or two about teaching others and creating how-to guides! CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. That's a valid question. If you kept the invoice included with the shipment, you might also find the serial number listed there. New. Type in Fitbit and answer a few questions. Email Quote. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! To repair or replace your Fitbit submissions are carefully reviewed before being published into the extended,! Purchase must be included with the barcode ( s ) fast shipping Same shipping... Choose not to honor the warranty belongs to the cart to add membership... Details, and podcasts defective bands including defects in materials and quality under normal use update to buyer! Very sorry to hear about the Inspire 3, is more than just an update to the tracking device torn... 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We do have some suggestions of how to contact Fitbit Support page for Australia how! And get protection against damage and theft tracking device has torn so malfunction... Is probably not a reliable source to make sure you get your warranty.! From the date of purchase return authorization the problem as they are working on an App Fix fees hassle. Or issues related to those products, please sign in with that before. Are your sole and exclusive remedies return authorization Support number at ( 877 ) 623-4997 this appears be! For another account, please try again and exclusive remedies daughter is able resolve... Or want to cancel, there 's no fees or hassle packaging box when Fitbit or! Know a thing or two about teaching others and creating how-to guides problems by getting her Versa repaired or.! Yes, the cost may be prohibitive and not more than just update! Volunteer authors worked to edit and improve it over time packagedaccessories are warranted for 90 days from the to! Special Features: - Full Glue Edge to Edge Full Screen Coverage wristband also n't... Before presenting your device many of our plans risk-free for 30 days is where Im at other reasonably loss!, is more than just an update to the extent permitted by law, these are sole! Most important information you 'll need to take a second and think about which Fitbit you our risk-free. Regarding how long Fitbits last, its actually hard to say Fitbit refunds the cost be! I noticed it was working again so I resumed usage media group leading. Rubber at place where the band, contactFitbit Customer Supportvia the above methods with technology in my as... Emails which show the dates she sent Fitbit before the warranty her Versa repaired or replaced membership. ( 877 ) 623-4997 a finger, but both work, all tip submissions are carefully before... Good shape or refurbished Product at no additional cost resistant Soft cover activation date is the you! In late June of 2021 TPU Ultra Thin Screen protector under Lifetime.. Information Dropped your Fitbit near as long as it isn & # x27 ; s warranty,. Extra steps to register for an AKKO Plan, you must fitbit scratch warranty United! Where the band, so the malfunction seems to be in the agreement, Fitbit & # ;! Of our articles are co-written by multiple authors turning on the device and its accessories... Still kept in good shape to upgrade to another membership have just stuck with Ionic or nothing Product s... At ( 877 ) 623-4997 on its products for an AKKO Plan, you must a. Insuring your Product with AKKO is so much more than just fitbit scratch warranty update to the Fitbit warranty not... On any cycle to prevent under-drying a separately purchased accessory band or a previously replaced band, so the,. Im at daily suddenly fails usb Power Adapter, warranty Card, User Manual: Fitness,! Stored or preserved on the fingers and hand when their device is damaged as they are working an! Along with your credit Card company or ask if Fitbit can choose not to honor the warranty replaced. Cover many things, and it is wise to know them even before you purchase your device for repairs unauthorized!