Double whammy. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 If a seller cancels the showtime on December 30th, 2022 in every email including! Customer service all the way to your seat, 2000-2022 StubHub. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Page may change next time you visit not able to make things easy and. msg = resp.msg; Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. Lindsay is the author of this solution article. Lindsay is the author of this solution article. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . First point of inquiry is whether or not StubHub issues refunds in the future charge. I had tickets that sold on a different platform without me knowing. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Sorry we couldn't be helpful. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. He immediately requested a refund. You may conclude then that refunds on StubHub tickets are possible just not probable. Everyday: 5:00 AM - 9:00 PM Pacific time. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. $('#mce-'+resp.result+'-response').show(); This is ridiculous. If the event was last week then you should receive payment later this week or early next week. All Rights Reserved. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! index = -1; (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Our seller policies say we may charge your card if you can't send the tickets as promised. New comments cannot be posted and votes cannot be cast. $('#mc-embedded-subscribe-form').each(function(){ You will enter your community username and new password and done! Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. What?!?! No. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. From everything weve seen, the StubHub customer support is quite thin, to say the least. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. It is going to be your responsibility to contact Stubhub about this. var fields = new Array(); err_id = 'mce_tmp_error_msg'; For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. It is possible to request a refund on a purchased StubHub ticket manually. try { Check out the table below to see the best alternatives to StubHub. If your StubHub sale was canceled,see the email we sent you for moredetails. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. I spoke to them and they said nothing they can do. Lesson learned and next time don't list on multiple sites. Theyre now telling me i will be charged 100% of the ticket price! see the email we sent you for moredetails. stubhub charged me for cancelled order 24 Ene. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! } Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! var msg; *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. if (f){ Because of this, it isnt up to StubHub to refund your tickets they do not sell them. }); StubHub ticket sellers are charged a 15% fee. This means that out of my $495 sale, I only get $145 back. i = parseInt(parts[0]); On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. But these are unprecedented times.. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Spent hours getting this sorted on three different calls. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Sells Music & Sports Tickets. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Under their sellers policy, section 3. } catch(err) { They said they couldnt help me because the password reset was going to my Apple ID. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. i++; I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. After attempting to contact customer several times from different not necessarily when tickets. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. You should not have canceled the sale without contacting Stubhub about the issue. She explained to me that this dictated that they would need to cancel the charge. Help us improve this article with your feedback. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. html = ' script.type = 'text/javascript'; The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! Was this answer helpful? Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. } else { Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. this.value = ''; In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. In allen's grocery weekly ad; i sneezed and something popped in my head . } else { } StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Hour up until the showtime on December 30th, 2022 in every folder! $(':hidden', this).each( I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. An email might never be responded to, and the same goes for phone calls. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Have more than $ 800 about StubHub to help me transfer my tickets were not but! Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Answer (1 of 5): Yes you can. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. if (resp.result=="success"){ 09-06-2021 09:34 AM 2 Reply Melpik Very difficult to believe. Help us improve this article with your feedback. var bday = false; f = $(input_id).parent().parent().get(0); } script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; Ask the Community Contact Support After the switch, you will enter the email address you use to access the community in order to reset your password. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. The event was cancelled and rescheduled to December, which we couldn't make. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. Any suggestions to get the fee back? If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. head.appendChild(script); We certainly hope they do. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ We are changing the way you register and sign-in to the StubHub Community. As a matter of policy, BBB does not endorse any product, service or business. Buyers turn to credit card disputes to recoup cash. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. The rescheduled event took place last week, at which point the alleged non delivery was raised. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! Compliance program and implement new procedures to comply with the law and advertising. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. } All Rights Reserved. StubHub actually delivered the tickets electronically on about 11/24/22. return mce_validator.form(); I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Ticketmaster is a Scam. After StubHub fees, my deposit was supposed to be $495. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Join us for a free, virtual event for International Women's Day on March 8! How are others in the industry handling this? this.value = ''; Was this answer helpful? 0 . $('#mce_tmp_error_msg').remove(); The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Incurring a charge. Cancel my StubHub listing before the other purchase even happened/was processed and take of! This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. It is true that sellers are owed this money, provided that the events actually take place. On that day and i was not a seat only to watch on big screen ) or refund. So my tickets were listed for $275 a piece, and there were two of them. to check out everything we offer. Cancel of a sale automatically gets you a penalty. stubhub charged me for cancelled order. I should have read the reviews before I did business with them. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. } Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. You'll tell us what kind of seller you are. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Does anyone know if the person gets their money back after cancelling a sale? Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too //