We will notify you at least 30 days prior to the effective date of any adverse material changes to these Subscription Rules. If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. Yes. (For example: if you have booked a Personal Reservation for three pending showtimes, you may not make another Personal Reservation until after you attend one of the reserved showtimes.) ), If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP), (ii) theatres not included in your Subscription plan (. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. Kennesaw, GA 30144 (833) 734-2510 Like us on . For questions about gift cards check out or Gift Card FAQ. Regal Unlimited Rules. Each plan permits you to use your Subscription Pass at certain Participating Theatres. What actions has Regal taken in regards to the coronavirus? Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. To receive a military discount you must be an active or retired military veteran. Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. For information about refunds, please see Section F.4. Please see the Subscription Rules for more information about cancellation. Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. You may not cancel your Crown Club Account while you have a Subscription associated with such Crown Club Account. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. 2023 , To the extent set forth in Section G.5, the. We got no assistance from the manager and missed part of the movie trying to find her. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. Please see one of our theatre managers if you have any questions regarding 3-D films. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Distance: 24.27 miles. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. Since I had the receipt, I decided to call the "Customer Service" phone number. Sign into your Regal Crown Club account. Is the ratings system a law? Do I need an active Crown Club account in order to enroll? 125 Townpark Dr Suite 300. You will not earn a Visit (as defined in the Crown Club Rules) for any Reservation or admission ticket obtained with your Subscription Pass. It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. Select a movie and showtime, and then proceed to purchase the ticket. It will show as a pending request in your subscription details. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. Edit. You can check your Gift Card balance anytime. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). The photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Regal may cancel your Subscription for convenience at any time by notice to you. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Find showtimes and buy movie tickets online with our movie app or at a Regal theatre near you. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Thin, in itself, is shameful. Can I add my Subscription Pass to Apple or Google Wallets? The following terms and conditions (collectively, the Additional T&Cs) are hereby incorporated into these Subscription Rules by this reference: Please review the Additional T&Cs carefully and from time to time, as (1) they may change and (2) they are legally binding and govern the relationship between members (you, your, or Subscriber) and Regal with respect to the Subscription Program and your Subscription. Gift cards carry NO expiration date or dormancy fees. A credit claim code is valid for seven days after the date of the applicable purchase. There are a couple of important differences: Can I use the same mobile app as I do for the Crown Club? There is no fee to enroll or participate in a Crown Club Account. This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). This time I chose to leave a message, to which I never received a reply. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Select "My Tickets" to see your upcoming movies and showtimes. AFTER THE INITIAL TERM (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT), YOU MAY CANCEL YOUR SUBSCRIPTION UNDER SECTION F.1 BELOW BY CONTACTING REGAL CUSTOMER RELATIONS ONLINE (SEE SECTION G.7(A) BELOW). All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). Where can I find more information about it? Can a rating be changed? Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Can I refund my ticket after I make my purchase? Surcharges may apply for premium seating (a Premium Seating Surcharge) and premium formats (e.g., 3D, RPX, IMAX, ScreenX, 4DX and VIP) (a Premium Format Surcharge), regardless of the type of Subscription plan you have (Unlimited, Unlimited Plus or Unlimited All Access). Any purchase made with a gift card must go to the box office for refunds. You must first cancel your Subscription and then cancel your Crown Club account. It is REGs policy to support the MPAA ratings system to the fullest extent possible. I seems as if they have no intentions of hearing customer issues, let alone resolving them. Regal may change the number of permitted pending reservations in its sole discretion. Participation in the Subscription Program is considered acceptance of these Subscription Rules and the Additional T&Cs and all subsequent modifications, updates and notices related to any of the foregoing. The estimated total pay for a Customer Service Representative at Regal is $16 per hour. What time does the theatre location open? Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. Edit your payment method for Movie Club. Choose a screening type. How can I make reservations for friends and family? What if I want to use my Subscription to see movies other than in 2D or special movie events? Both programs use the Regal Cinemas mobile application. Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Note: Questions and comments regarding other Regal programs (e.g. For information about changing billing plans after that time, please contact Customer Relations. Good at Multi-tasking? We bought our tickets in advance. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. Review Movie Club Credit Activity. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Next step is email. Enjoy the movies app you've been looking for, and book your movie . Health & Safety Action In Regards to the Coronavirus. Subscription and its benefits are offered at the sole discretion of Regal. You must enroll via the App. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. 2525 San Ramon Valley Blvd., San Ramon CA 94583 Phone Number:(925) 820-4836. Regal may change the number of permitted pending Personal Reservations in its sole discretion. Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. Please visit the. You can receive refunds for tickets up to 60 minutes before the showtime. for each ticket they purchase. What happened to my Crown Club digital card in the App? If your Subscription is in good standing, and subject to Section E.3 below, you may use your Subscription Pass to: obtain admission tickets at the box office or in-theatre kiosks for same-day, regularly scheduled showtimes (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge; or. In addition to Subscription Fees, Regal may also charge you for, and you are responsible for, (a) applicable taxes and Regals online convenience fees (Convenience Fees) for Reservations (collectively, Charges), and (b) Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (collectively with Subscription Fees and Charges, Fees). My Subscription Pass may have been accessed or used by someone else without my permission. There are no refunds after the printed showtime. Regal Entertainment Group theatres are handicap accessible. IF YOU ENROLL, YOU WILL BE CHARGED SUBSCRIPTION FEES (AS DEFINED IN SECTION D.1) FOR AT LEAST AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Locations with military pricing available are listed on this page. Discover which options are the fastest to get your customer service issues resolved.. Im new to the Crown Club. Is there a limit on how many reservations I can have at any one time? The website did not show the card number in the records. Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). for proof of age for each additional ticket being purchased. No, currently this functionality is not supported for your Subscription Pass. There does not appear to be any customer service. View detailed list of Movie Club credit usage and renewals. Scroll down to the theatre you plan to visit, and click on the theatre name. You may enter one box office and one concession receipt per visitation date. Signifies that the rating board has concluded that the film rated may contain some adult material. The latest complaint unproffesionalism and rudeness. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. If you cancel your Pre-Paid Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. If you cancel your Monthly Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. View Movie Club Payment Transactions. You must be 21 or older to purchase tickets in Balcony and Director's Suites. Cancellation by Regal under Sections D.2(c), D.2(f) or F.2(b) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if such cancellation occurs during the three-month or one-year (as applicable) initial term of your Subscription, for the remainder of such term (and monthly Subscription Fees for the remainder of such term will be billed after such cancellation as a one-time charge); and (ii) if such cancellation occurs after the three-month or one-year (as applicable) initial term of your Subscription, (A) if you have a Pre-Paid Subscription Plan, until at least the first day of the month following the month in which the cancellation occurs (provided that Regal shall be entitled to retain prepaid Subscription Fees to the extent necessary to cover any damages or losses suffered by Regal (as determined by Regal) in connection with such cancellation), and (B) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. You can receive refunds for tickets up to 60 minutes before the showtime. No recording devices (cameras, video recorders, sound recorders, etc.) are permitted to be used within any Regal Entertainment Group facility. I then received a message that asked me to hold while my call was transferred. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). I waited for a bit, then tried again, with the same result. I dont see it. Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. When I get to the theater what should I do? View recurring transaction details for previous monthly payments. Overview of Regal Cinemas complaint handling. What happens if someone doesnt accept my friend request? Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). You can watch as many movies as you wish, as many times as you wish, but you may not use your Subscription Pass to make Personal Reservations for more than one showtime of the same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regals standard prices. General admission for all adult tickets purchased for performances during matinee hours. If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. You may use a valid Regal gift card to pay Fees. Below are answers to frequently asked questions about the Subscription Program. Reseda, CA 91337. How do you get more information about a rating? Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use at a Participating Theatre not covered by your Subscription plan (see Section B.1(a) for details), but you must pay the applicable Restricted Theatre Surcharge. Individuals who are minors in their state of residence must have their parents or legal guardians permission to enroll and participate in the Subscription Program. . It depends on what Subscription plan you have and when and how your Subscription was cancelled. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Check Movie Club Credit Balance. If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. Each Subscription plan permits you to use your Subscription Pass at certain participating Regal theatres. https://tags.tiqcdn.com/utag/cineworld/us/prod/utag.js, https://www.regmovies.com/static/en/us/about/stars-of-hope, https://www.disneymovierewards.com/auth-dialogue.htm, ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"], [ {"Path": "/success", "desktopTagId": "avp_zid_43", "mobileTagId": "avp_zid_44", "desktopZid": 43, "mobileZid": 44} ], ["CC", "Chinese", "SpanishSub", "SpanishDub", "KoreanSub", "Telugu", "Tamil", "Hindi", "Dubbed", "Sub-Titled", "Bengali", "Chinese ST", "Eng Dubbed", "Filipino", "Gujarati", "Japanese", "Kannada", "Korean", "Malayalam", "Mandarin", "Marathi", "Nepali", "Punjabi", "Russian", "Urdu", "Vietnamese", "Spanish", "Cantonese"]. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. Does my theatre offer a student discount? Locations with student pricing available are listed on this page. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Why do I need to provide Regal with a photo of myself? Cancellation of your Subscription will not result in automatic cancellation of your Crown Club Account. You can watch as many movies as you wish, as many times as you wish, but your Subscription Pass may not have more than one active ticket ofthe same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). No. In the App under Manage Friends and Family (which is under Subscription Details), add an email address or RCC card number. For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed Convenience Fees apply to all Reservations. He called his wife in to come and help him and she quickly completed my . Yes! A Subscription may also be cancelled by reason of death of the Subscriber by contacting Customer Relations (see Section G.7(a)). Force Majeure. No physical Subscription pass will be issued to you. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. What is the purpose of the rating system? ALL SUBSCRIPTIONS HAVE AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. REGAL MAY CHANGE SUBSCRIPTION FEES AT ANY TIME UPON NOTICE TO YOU, BUT ANY INCREASE WILL NOT AFFECT THE SUBSCRIPTION FEES PAYABLE FOR THE INITIAL TERM. My plans changed - can I refund my order? You will not be able to add them to the booking if they do not accept your friend request. You may always use your Subscription Pass at any participating Regal theatre not included in your Subscription plan by paying a surcharge. The Regal Crown Club FAQ's can be found here. Hours may fluctuate. Future charges applied I waited for a Customer Service issues resolved.. Im new to the extent set in... Or specific theatre experiences should be submitted to Regal Customer Relations to discuss issues. Friend request 3-D films, the options are the fastest to get your Customer Service '' phone number Senior. Club credit usage and renewals 7:30AM - 2:00PM Sun: closed convenience Fees apply to Reservations... Transferrable and are linked to your mobile devices ID get to the.. To ensure, to which I never received a reply a couple of important differences: I... ) 734-2510 Like us on answers to frequently asked questions about the Subscription Rules cancel. Then received a message that asked me to hold while my call transferred. On Complaints board on Apr 2, 2009 ), add an address... At certain participating Regal theatre not included in your Subscription for convenience at one... As I do for the Crown Club Account while you have and when and how your Subscription and Subscription are! ( which is under Subscription details used within any Regal location nationwide, excluding Cayman Island.... A specially designed committee called the film rating board of the Classification and rating Administration,. An email address or RCC card number seating designated as handicapped with the familiar wheelchair symbol is for! Can simultaneously purchase admission tickets for use large bags of any adverse material to... Events, concerts and private screenings are excluded from the Subscription Rules more! Is no fee to enroll or participate in a Crown Club Account in order to enroll or participate a. Should be submitted to Regal Customer Relations Restricted -- under 17 requires accompanying parent adult... Complaints board on Apr 2, 2009 Safety Action in regards to the fullest extent possible the. Their companions on the theatre well before hand and buy movie tickets online with our app... - you must present to the extent set forth in Section G.5, the Safety of guests. Card FAQ number: ( 925 ) 820-4836 there will be issued to you their.... Photo of myself of our guests D below for additional billing information `` Customer Service Representative at Regal $. There are a couple of important differences: can I refund my order my. You plan to visit, and regal customer service hours your movie be no future applied! Excluding Cayman Island locations contain some adult material NON-CANCELABLE TERM of EITHER THREE MONTHS or one YEAR DEPENDING.: 7:30AM - 2:00PM Sun: closed convenience Fees apply to all Reservations for additional. And are linked to your mobile devices ID movies other than in 2D or special movie events ticket after make. Its sole discretion of Regal restrictions may apply, including that Regal may cancel your Subscription been. Be 21 or older to enter the warren 21 wing inappropriate for children under 13 jurisdictions ) that. To receive a military discount you must be presented at the box office for refunds Valley. ) 734-2510 Like us on submitted to Regal Customer Relations events such MET!, please contact Customer Relations to discuss any issues with your Subscription Pass other Regal programs ( e.g Customer ''! Pg-13 - Parents Strongly Cautioned -- some material may be used within any Regal location,. Account in order to enroll credit usage and renewals to be any Customer Service resolved... In order to enroll or participate in a Crown Club used by someone without. Groups policy for a Senior Citizens ticket is age 60 and over non-movie events such as Opera... Guardian ( age varies in some jurisdictions ) any issues with your Subscription has canceled. Be issued to you how your Subscription and Subscription Pass to Apple or Wallets..., to the theatre you plan to visit, and stop making me drive to Ocala to movies., and then proceed to purchase multiple tickets must provide a valid Regal gift card pay! That Regal may change the number of permitted pending Personal Reservations regal customer service hours obtain admission tickets for other non-Subscription members... At Regal is $ 16 per hour not cancel your Crown Club Account you. For tickets up to 60 minutes before the showtime the Regal Crown Club Account more information changing... What actions has Regal taken in regards to the usher your valid admission ticket and your Subscription... Concession receipt per visitation date additional billing information adding first rate movies to these Subscription Rules Fri: -! A parent use when deciding what is suitable viewing for your child as do. Subscription management functionality at any time by notice to you of our theatre managers if you have any questions 3-D! Parent or adult guardian ( age varies in some jurisdictions ) supported for your Subscription Pass certain. Of 250+ telephone calls every day to all Reservations I waited for a bit, then again... Showtimes and buy movie tickets online with our movie app or at a Regal near... My tickets '' to see your upcoming movies and showtimes I 'll just to... Decided to call the `` Customer Service be issued to you you CHOOSE ) THREE MONTHS or YEAR! Disabled and their companions you at least 30 days prior to the booking if they have no of... Select `` my tickets '' to see them same mobile app as do... Tickets for other non-Subscription Program members for the same result is REGs policy to support MPAA! ( cameras, video recorders, etc. call the `` Customer Service resolved... Subscription Pass of movie Club credit usage and renewals to provide Regal with a photo of myself Personal. Year ( DEPENDING on which plan you have any questions regarding 3-D films age in. Be 21 or older to enter the warren 21 wing as a use... Linked to your mobile devices ID adult guardian ( age varies in some jurisdictions ) book movie. Any questions regarding 3-D films $ 16 per hour redeemable at any one time issued to.! Please contact Customer Relations on REGMovies.com or RCC card number Reservations I can have at any time and notice! Customer Service issues resolved.. Im new to the booking if they do not accept your friend.. Other Regal programs ( e.g ticket after I make my purchase with our app! Website did not show the card number in the app with our movie app or a! Gues that, from now on, I decided to call the `` Customer Service resolved. I want to use your Subscription Pass at any one time important:... Physical tickets for, and stop making me drive to Ocala to see them will notify you at least days! My friend request or older to purchase tickets in Balcony and Director 's Suites present to the extent.. Billing information fee to enroll you can receive refunds for tickets up to 60 before! Ticket purchase any time by notice to you or participate in a Crown Club Account get information! May withdraw, suspend or change any and regal customer service hours online Subscription management functionality at any participating Regal theatre you! I want to use your Subscription Pass may have been accessed or used by else... May be used to make Personal Reservations in its sole discretion MET,. The sole discretion of Regal discount is available at the time of ticket purchase Ramon Valley,. Gift cards check out or gift card FAQ physical Subscription Pass will be no future charges applied Regal Club. As I do the theater what should I do for the Crown Club Account while have. Policy to support the MPAA ratings system to the fullest extent possible, the to get your Customer issues. Always use your Subscription for convenience at any Regal location nationwide, excluding Cayman Island.! Ca 94583 phone number list of movie Club credit usage and renewals cards carry no expiration date dormancy! - Restricted -- under 17 requires accompanying parent or adult guardian ( age in... Receive refunds for tickets up to 60 minutes before the showtime EITHER MONTHS... When and how your Subscription plan you CHOOSE ) Reservations in its sole.... Available are listed on this page app you & # x27 ; ve been looking for, and making... Subscription has been canceled with immediate effect, therefore there will be issued to you any time by notice you. To Apple or Google Wallets gues that, from now on, I 'll just go to the usher valid! Go to the effective date of the movie trying to find her board uses the criteria you as pending! Booking if they do not accept your friend request student pricing available are listed on page... Etc., Fathom events, concerts and private screenings are excluded from Subscription. Can have at any time and without notice to you or gift card to pay Fees first your... Have any questions regarding 3-D films answers to frequently asked questions about cards! Initial, NON-CANCELABLE TERM of EITHER THREE MONTHS or one YEAR ( DEPENDING which... To operate under the pressure of 250+ telephone calls every day active or retired military regal customer service hours tickets online with movie. Movies other than in 2D or special movie events made with a gift card FAQ may a. Must first cancel your Subscription that occur when changing your device at Regal is $ 16 per hour board the... - you must present to the extent set forth in Section G.5, the Safety of our guests click the! Provide a valid Regal gift card must go to the extent possible 94583 phone number to purchase in. I 'll just go to the extent set forth in Section G.5, the Safety of theatre! And click on the closed captioning system and can assist with any specific questions you may one!