Gift(s) automatically added to basket when offer requirements are met. Any credit will be valid for 6 months from the date of issue. The discount on your initial order may be different from the discount on recurring orders. We'll Do The Rest Once received, we'll refund the amount for the returned goods and send you a notification via email. Sign up for exclusive offers, tips & tricks. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your account. However, this does not affect your or any other persons rights in relation to personal data as referred to below. Except that, if your initial order qualified for promotional next day delivery, all recurring orders will only qualify for standard delivery. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . In particular, we disclaim all liabilities in connection with the following: incompatibility of the Website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the Website; unsuitability, unreliability or inaccuracy of the Website; and. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Use is at our discretion and we are not obliged to use your Content in any particular way or at all. There is an item missing from my order. If you want to remove an item completely then click the x button. Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over. however, that there are a number of limitations to these rights, and there may Your order will automatically default to any saved addresses but you can choose to add a new one. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. Don't worry, you can try and cancel the item in your account. Discount percentage decreases periodically over time, as stated. The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time. Skip or cancel any time We'll send you a reminder before each delivery. Why do you still hold my data? The products sold on the Website are not for re-sale or distribution. If this doesnt answer your question then our Customer Service team is on hand to help. and, in specific circumstances, to transfer your personal data to another Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. 4 installments of $9.99 with zip Learn more about quadpay Learn more. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. What is the difference between impact whey protein and impact whey isolate? 35% Off Proteins . We will notify you via email when we have processed your return. As soon as we've looked into what's happened we'll send you an email with the outcome. We're Europe's #1 sports nutrition brand, delivering a range of quality products across 70 countries. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. You are also entitled to contact your local supervisory authority for data 4. personal data, including the right to access and correct your personal data, You can choose to cancel individual items or the whole order. We'll send you an email within an hour to let you know if it worked. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. is still unsuccessful, we will give you at least 48 hours notice in advance of We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! We have made all the necessary changes to ensure that any products sent from the UK to EU addresses are delivered as normal with no impact to you. Unfortunately, once you have placed your order you cannot make changes to it. Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. Maximum discount can vary depending on promotion but will be stated if different. I have received a faulty item. Deals & Offers. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). 433-5147, at feedback@thehutgroup.com or by post at Customer Service Department,Myprotein, Meridian House,Gadbrook Way,Gadbrook Park, Rudheath,Northwich, Cheshire, UK, CW9 7RA. We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). What should I do? into new legal entities within the THG group and the corresponding databases OFF. just being transparent about it. controller are the newly incorporated legal entity: This is due to We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. If you are entitled to a refund then we will refund the price of your item. Protection Officer by contacting us via the message centre in your customer also have the right to have your data deleted from the database entirely in Discount codes cannot be used when purchasing a Gift Voucher. However, we have collected these amounts from you as part of your purchase, and by agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out any required customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. personal data have come to an end; where you object to our processing of your We'll send you an email within an hour to let you know if the cancellation worked. exercise your rights in accordance with applicable law. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. These clearance countries are subject to change without notice being provided to you. For more information, please visit our Privacy Policy page. you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. *Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. Credit will remain present on the account for 7 days from the time it was applied, Price Beater applicable to products after the promotional discount/offer has been applied to the products. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. Provides your body with convenient, highquality protein, which contributes to the growth and maintenance of muscle mass. . You will not receive anything in the post for Gift Vouchers that you order. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. have been transferred to them. Maximum discount will be 500 per order if not otherwise stated. Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. requests regarding your personal data, or if you have any questions or concerns Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. (a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. When you receive your item, you must check it as soon as possible following receipt and always before use. In the event of such a breach, your right to use our Website will cease immediately. I'm full, I feel energised and I'm losing weight. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. personal data being used for certain purposes, including to send you marketing. 3. Our Customer Service team is always on hand to provide support and guidance. Login Register Your Orders Your Referrals 0 0 Basket There are currently no items in your basket. Please refer to our returns policy page for more information. I have received a damaged item. The main difference between Impact Whey Protein and Impact Whey Isolate is their fat and protein content: Impact Whey Protein has a slightly lower protein and higher fat content. What do I do if I have ordered the wrong item? Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. Log-in to your account and you'll find all the options you need. Find the products you want and add them to the cart. We apologise if you have received the wrong item by mistake. Finance available from other lenders is not covered by this regulatory arrangement. Any such additional charges must be borne by you (if your delivery address is inside the European Union (EU) see Customs clearance responsibilities for EU delivery addresses) You should note that customs policies and practices vary widely from country to country. A new customer is a natural person who has not previously placed an order with us (a "Referee"). By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws. Use the tab key or shift plus tab keys to move between the menu items. For your information, we are not responsible for such websites or material nor do we review or endorse them. Enjoy an EXTRA +5% OFF your first order! It is the perfect way to give a gift when you dont know what to buy! Images that support the fault, if applicable. not in some cases align with the business divisions and brands we offer today. If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. The product must be in-stock and ready to ship that day on the lower priced site. Still having problems? Remember to ask for a receipt as proof of sending. $34.46 ($1.96 / Ounce) $ . Post Your Return. ". Need some more help? Once you have received the electronic Gift Voucher code you can then forward on this email to the gift recipient, or you can print out the voucher and give it to them. e. All orders are subject to availability. There are currently no items in your cart. to reattempt to process payment within 48 hours. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. The credit is not redeemable for cash. To start your return, follow the steps located within the returns policy by clicking HERE. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. Please don't place a new order until you hear from us. continue to be able to exercise your data protection rights, submit complaints You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. Otherwise youll need to enter the details manually. 10% 15%. Please read them carefully as they affect your rights and liabilities under law. Absolutely! For example, if previous order was dispatched on 1st September 2020 and the subscription is set to a 2-month frequency, the next billing date will be 1st November 2020. d. You can cancel your subscription at any time by raising a request via your My Account page. Plus, we ship all items separately, making sure you get what you need as quickly as possible. Are my personal details safe if I create an account? The new At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. As soon as we know whats happened, well send you an email with the outcome. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. If you can't cancel then you can send the item back to us. $58.04 ($1.64 / Ounce) $ . Reply from Myprotein. We take pride in all our products. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. We're sorry that happened! k. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data. Social Media Content Use Terms and Conditions. The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. Please note that due to hygiene reasons, underwear and face masks are non-returnable. Only one discount code can be applied per basket. The Promoters decision is final and no correspondence will be entered into. If you do not want us to reattempt to process Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. Grateful for the advice from other reviews about weighing the powder, as 2 scoops is far more than the recommended 51g. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. Myprotein Arab Emirates. Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ. You cannot use your Gift Voucher in conjunction with any other discount code. Benefits. I have lost a Gift Voucher. long as necessary. What do I do? If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. Has my data been transferred to someone else/a third party? What should I do? MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. Any subscription plan cancellation request will take effect after the next upcoming delivery. Can I place an order to a different address? We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Maximum discount value and percentage will vary depending on promotion. We will comply with any requests to We understand how frustrating this can be and want to resolve this as quickly as possible for you. We will refund the original credit/debit card/PayPal account used to purchase the item. i. 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