After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. Shop Wayfair for all the best La-Z-Boy Sofas. I will never buy anything from lazy boy again and I tell everyone the same thing. Reflect your personality with strikingaccent mirrors. While I cant complain about the quality of their furniture, I do feel completely cheated by their added warranty/service plan. Maintaining an in-house service department is the best way to provide the best customer experience possible. makes each upholstered piece unique. Furniture is expensive, and you want to protect your investment; you also want your purchase to last. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! Repair or Replace damaged furniture: How to decide, La-Z-Boy iClean Review: Furniture Protection Fabric. If you have further questions relating to your particular piece of furniture, please contact your My husband refused to sign their paperwork. I will NEVER buy LaZBoy again. Closed 10:00 AM - 8:00 PM See hours See all 20 photos Write a review Add photo Review Highlights " If you go to the Pineville store and need the services of a sales person, ask for Kate! *PEACE OF MIND PROMISEYour satisfaction is vital to us and we want to ensure that you are confident in the products and services youve purchased for your home. But how does the protection plan work, and how will it protect you? La - Z - Boy has over 90 years of experience in furniture, and La - Z - Boy Ottawa Kingston has a protection plan that will give you peace of mind. They made 2 appointments to look at the stain but never showed up. A chair with room for two. Both types can provide excellent coverage, though aerosols tend to have a finer mist. BEWARE. Damage through vandalism or natural disaster Obviously no one cares about the consumers hard earned $$$. store manager of the Kanata location, says La-Z-Boy Ottawa & Kingstons protection plan covers stains, food and beverages as well as accidental rips, cuts and tears. La-Z-Boy will provide you with a credit of 100% of the value of the plan. Spice up your dining table with chairs inevery style. If not, you have to pick from what they have. With clean lines and timeless details, these mid-century modern looks are here to stay. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. Clean spots or stains from the outside to the middle of the affected area to So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. Is it worth it to buy a five year extended warranty for furniture? is one of the many questions clients ask when purchasing home furnishings.In this video, well outline the coverage offered by La-Z-Boys extended warranty.0:00 - Intro0:34 - What is the Lazyboy furniture protection plan?0:54 - How much does the Lazyboy furniture protection plan cost?1:21 - What does the protection plan cover and not cover?Read the full article here: https://stylemeetscomfort.ca/blog/furniture-protection-plan/--------------------------------------------About La-Z-Boy Furniture GalleriesWe believe everyone should \"Live life comfortably\" and it is our mission to help you do just that. How about making good for merchandise that is not worth $3000.00. You can use this credit for up to 50% of the value of new furnishings. Stretch out and lean back, these sectionalsalso recline. Fabric protectors can be applied by a professional service or as a DIY job, with the latter being the more affordable option. Those stores have GREAT people, not a bunch of professional liars. Is it a good idea to buy the "fabric protection"? The first availability for technician was one month in the future. Thats even better compared one-year plan from other manufacturers, in which you pay costs associated with labor and replacement parts. Aerosol spray containers and pump spray bottles are both common. $31999. User's recommendation: Save your money and buy from elsewhere. We had a very similar experience. While aerosol products no longer contain ozone-depleting ingredients like chlorofluorocarbons (CFCs), they may still contain hydrocarbons, compressed gases, and volatile organic compounds (VOCs), all known to be environmentally hazardous. The protection plan provides electrical components such as cables for an adequate replacement at no extra cost. For a furniture unit worth $1500 to $2000, the protection plan comes at $199. Feel completely ripped off. This has happened twice and apparently the top of the arm is made of cardboard which will not hold up to any sort of pressure. What is the La-Z-Boy Comprehensive service protection plan? Cushion It may not display this or other websites correctly. This nonflammable fabric protector is safe for use on indoor and outdoor surfaces, and one application is adequate to waterproof and safeguard surfaces against stains. The protection plan is also known as an extended furniture warranty. La-Z-Boy is responsible. just a piece of junk now and it cost $1700. Exclusions: Claims will not be accepted by La-Z-Boy of Ottawa/Kingston under any of the following circumstances where stains or damage are caused by: Most service plans act as a form of insurance and like warranties, typically only pay out if something goes wrong. Reviews & Guide), Lazyboy Recliners Fabric and Leather Care, Lazyboy Recliner Common Questions, Issues and Complaints (Solved!). (http://www.la-z-boy.com/storeLocator) La-Z-Boy Ottawa/Kingston will also service and provide all the parts that may be necessary to maintain the proper operation of the product. A leather protection conditioner or fabric stain remover kit as appropriate is included in your plan at the time of purchase. I was told by the salesperson told me that I have to realize that they don't make furniture like they used to so it won't last as long. Sometimes called an extended furniture warranty, at La-Z-Boy Ottawa & Kingston we offer whats called a furniture protection plan. It was defective. Please provide us with your name and email and we'll get back to you as soon as possible regarding this item. The cost of the plan is based on the pricing of the furniture itself. to remove any excesscleaner. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. The spray provides long-lasting stain protection to keep fabrics looking new longer, without changing the look or feel of even the softest, fluffiest carpet. I called the number and the person who answered told me to send photos. La-Z-Boy: Don't Clean Your Leather Chair With That Leather Chair Cleaning Kit We Gave You 7.10.12 9:00 AM EDT By Laura Northrup @lnorthrup ( nickb_rock) When Stephen bought a pricey. I've got about 6 years of experience detailing in a wide variety of settings from private detailing, to mobile work, body shops, and even some high end clients. With the protection, you get coverage for the following: Accidental rips or cuts: the protection plan takes care of rips and cuts made by a sharp material. It's not "Our way or the highway." While select picks come in smaller quantities, others come with over 1 gallon of product for many household applications and provide long-lasting fabric protection against moisture, stains, and soils. They finally decided to replace the piece (only after the salesman pushed for this) and then the replacement piece did not match in our livingroom. We will never buy this again and will never recommend you to anyone. Last updated. Buyer beware. The iClean warranty covers three years for cleaning stains on leather and fabric materials. We bought a leather recliner in in 2016 with a "furniture care kit" for $149.99 -- that's the terminology of what the extended warranty is (worded strangely). In tune with today's style, our media consoles make a room. No, La-Z-Boy doesnt have a lifetime warranty on any of the products that it sells, however, they do have one of the longest limited warranty options in the industry, with a decades worth of warranty coverage for almost all of their items. Still need help? ?Who knows when theyll be out to fix. Can't sit straight on it anymore, and gives constant backpain. It is completely worthless because when you call them with a problem they will find a reason why your specific situation is not covered by their policy. Enjoy double the comfort with our dualreclining loveseats. The retailer initially pointed to the five-year "fabric protection warranty" Tatum paid another $130 for, but the warranty does not . Hot water extraction or steam cleaning is not recommended. Price: $29-$7498+. someone needs to do a class action on lazyboy and service. How Does the La-Z-Boys Plan Compare to Other Warranty Plans in the Furniture World? With styles for every taste, our loveseats are a perfect fit. We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. Our salesperson was so very nice.. after that its been a train wreck! Define an entryway or accent any room with a stylish bench. What is the La-Z-Boy comprehensive service protection plan? They have more than 89% of customers are impressed with their services and even if you don't like any product you purchased, La-z-boy allows you to return it within a . . Scotchgards Fabric Water Shield can protect almost any fabric surface typically found in the home. Purchased 2 recliners. The stuff works. What do you do? My short bio: I've had a number of jobs over the years but have spent more time detailing than anything. It's both! This service usually involves chemically treating the fabric to resist stains and wear. Service and well get back to you promptly. Myself and my husband live in the house no children. Worse than 1 star! Ripped within 3 mos of buying the sectional. We moved and several months later we needed a repair on one of the chairs. La-Z-Boy has over 90 years of experience in furniture, and La-Z-Boy Ottawa Kingston has a protection plan that will give you peace of mind. MONROE, Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy is excited to introduce iClean, its new and innovative stain-repelling fabric. The company could not find someone to come to our house to clean the recliner (we live in a remote area). stains, if the area is only lightly soiled. Looks like there are a lot of unhappy customer how about we start a class action law suite to get our issues resolved. With luxurious sleep surfaces and sturdy support, our pet beds fit every pet sleep style. To prevent soiling in general, frequent vacuuming or light brushing with a nonmetallic, stiff bristle When they pushed the chair into place, one side of the back came loose and they couldn't get it to lock into place. When I made a warranty claim, a person came out to state it was normal wear.That is the worst quality ever, never again. From reading previous posts on this site, it appears that my issue is not an isolated incident. ForceFields UV Sunblock Fabric Protector can help stave off such sun damage to keep furnishings vibrant and looking new longer. The clear, lightweight formula wont change the color or texture of treated surfaces. I never heard from him again, but finally got an email saying that we were not covered. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. Lightly blot the area to remove excess liquid compounds. Also consider if the spray is for indoor use, outdoor use, or both. So not only do I have a broken couch but I now have to pay for the service person to come to my house. It's 100% waste of money, they cover almost nothing and what they do cover they will search for any and all loopholes not to cover damage. I would find out what it is that they are putting on the fabric. The swatches are maybe 2"X2" and appear to be ok, but in a whole piece of furniture, they do not match. Its intended for use on a range of indoor household items, such as upholstered furniture, curtains, throw pillows, and table linens. Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. Both had problems. They came by in Dec and said theyll send someone out. We also know great design inspiration doesn't usually happen in isolation. Most companies will not warranty fabric for more then one year. Rinse thoroughly with plain water to remove excesssoap. Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. Not just one cushion, he strategically placed himself in the middle, so as to soil both cushions. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Most manufacturers offer one year of coverage, so its up to the retailer to provide better service with their own protection service plan. I explained that are talking about TWO chairs. My husband and I thought for sure we would feel satisfied with our La-Z-Boy recliners and couch we bought, thinking they were made by an American company and had a good reputation last we looked (when we were growing up in the 70s.) Great style shouldnt be cookie cutter either, its personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. The La-z-boy recliner has some cardboard parts inside it. I did and they acknowledged that they received them. The warranty we purchased seems to be confusing all who work there. Keep leather furniture at least 12" away from radiators and other heat sources. Word of mouth!! Love to lounge? I asked to see a copy of the warranty, and . 4 people found this helpful Helpful Report abuse Questions? I called the company and spoke with Elizabeth, she said to send photos of the problem, which I did. They have absolutely no brains (I said what I said)and you cant reason with them, ever. Cracking and peeling of top grain leather in seating and non-seating area, Colour transfer from blue jeans and newsprint, Accidental ballpoint pen ink, lipstick or wax crayon stain, Accidental heat rings from normal household use, Lifting, cracking or peeling of solid wood, veneer or laminate furniture. Whether youre planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Buff or vacuum afterwards to maintain the suede look andfeel. Back to you as soon as possible regarding this item protection fabric $ 2000 the... 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