Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. I'm glad you posted this Yoda Mom. If you find it, read it. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. Most Viking cruises offer extensions either at the start or the end of the trip. please contact our team at Elliott Advocacy through this form. 3 downloads. I will certainly take your advice and write the State of California. That would be your quickest way of making contact. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. There. Shame on them. And I have a miserable autumn date to sail on, she adds. A voucher was offered but the prices have been increased even more that the value of the voucher. Absolutely ridiculous. And I'm urging everyone who got shafted to do the same. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). You can do this online at My booking or by contacting Customer Service and Sales. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. So we were back to having NO shore excursions. read more. as paid, with no further liability of any nature. You will be able to leave a comment after signing in, By I can't believe this is legal! Family members had all paid. I have to say that I'm surprised by your post and experience. Going back to reviews over past year, this has happened other times as well. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. we certainly do. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. 59 or less. more. (In fact, first time to Europe). Viking River. Water levels may be considered an act of God. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Good luck on your cruise! At Viking, your experience means the world to us. All rights reserved (About Us). It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. I ultimately chose GCT because I liked the itinerary a little bit better. Read (or re-read) post #24 above. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. We were talked into buying insurance for $1500. CC Help Jenn The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. It won't cost more than the price of the cruise. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. Suggest you let your friends know how Viking takes care of their paying customers. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. *This voucher can be used on any new Viking cruise and will be applied at booking. Started August 27, 2021, By They may offer a voucher on future cruises, but seldom a cash refund. Sorry. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Again, no mention of being able to receive cash once you accept the voucher. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. That didnt seem fair, Keyles said. Four days on a bus. We both have autoimmune conditions. 2. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. so Viking Helvetia ship is wonderful. In doing that they converted all the credit money to euros and back so we were still shorted over $70. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Wheres my airline ticket refund from GotoGate? Viking River Cruise Guide. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. 5. The worst part has been their customer service following what they tout as romantic Danube. Raise prices. (Christopher Elliott, Elliott Advocacy). Can I get a refund for my Marriott Vacation Club Points? Now it wont refund my $3,606. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." endobj You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. I've already done my part. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Ask yourself: Why is it doing this? On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. We were talked into buying insurance for $1500. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. July 27, 2011. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. This is a Big Deal! Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Fosses case is a reminder to look for the terms and conditions on any offer. 6. Cookie Settings/Do Not Sell My Personal Information. I consider that excellent service fro Celebrity and my TA. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If they got enough complain, they might open an investigation. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. The 125 percent cruise credit had no visible terms and conditions. We even had the insurance! .. this is not an Act of God. They essentially had a bus trip in Europe. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. How do you ensure profitability? Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. Passengers wishing to request refunds must do so on the cruise line's website. But all was not lost. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Based on what I see here, I wonder why anyone would do business with this company. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Travel companies always do the math so it favors them. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. %PDF-1.7 It's not a big deal and we always make the best out of the bad river. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Spent over 1 hour on phone with Viking with a rep and his supervisor. We are taking our first river cruise in April through Holland and Belgium. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . The "free" flight from Venice was arranged by a Viking booking agent. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Vrbo took my $1,270! Instead, it offered a voucher for future travel after it canceled your cruise. And now she has a Viking cruise voucher problem that seems unsolvable. You have to fly in via the UK only'. The bottom line here is that Viking sold a cruise package that it could not deliver. You can find these in the 'Good to know' section. Took cruise from Budapest to Nuremburg and then to Prague. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. How will you calculate the voucher? The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. How can they do that to passengers. A discussion ensued. If they got enough complain, they might open an investigation. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. . But I also think Viking could have done better. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. We had booked the Romantic Danube cruise Aug of 2020. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Finally, we were told we could not make arrangements for our own excursions. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Can I get my 173,116 Chase Ultimate Rewards points refunded? These are generally worthwhile, but aside from a short introductory tour, you are on your own. This guarantee is combinable with all other Viking offers available. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. (Sounds like something we would really enjoy.) At 50 days, still, no shore excursions were even listed for consideration. Business Started Locally: 1/1/1997. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). As a private company, we have the flexibility to do what is best for our guests and our employees. Powered by Invision Community. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). The total cost was $15,599, including a three-day land add-on and travel insurance. We look forward to hearing from you. AND watch carefully of the water level prior to departure! OK, you didn't get your river cruise. Posted Saturday at 06:49 PM. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. So future customers will be spared any such ill treatments. Viking has an office in California. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. You will be able to leave a comment after signing in, By 2 0 obj However, Viking gets HIGH remarks from many, many people on this board. But all of these excursions last only one and a half to two hours per day. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Also post #22 cites the procedure and due date tom request cash. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. By I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. Windstar Cruises. Powered by Invision Community. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. Are there any exceptions or exclusions that you should be aware of? Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. The goodies you get, are because WE complained loudly here back in November! 85% of Full Fare. We publish the names and emails of customer service managers. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. 3. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. The card was not charged. And it did so twice. For example, Carnival states, "If you would like . I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. No refund, no pro-rated reimbursement for pre-paid services. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. Business Incorporated: Well, you can always ask about the details before you sign on the dotted line. more. The booking must be cancelled before applying for a refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. stream Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. . 2023 Advance Local Media LLC. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). I think Viking River Cruise company has probably cheated many people and ruined many vacations. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Will I ever see my refund from Pacific Holidays? endobj They got no advance notice, no onboard cash. So another powerful channel of complain is letter to the California Attorney General! No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. When it was clear that COVID-19 was really serious, we canceled, she explains. I can't believe this is legal! fortunately as travel consumers we have lots of choice. My Samsung tablet wont hold a charge. Viking REFUSED to give us a refund. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. The orginal cruise was paid by cash. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. This was my fourth rivet cruise with Viking. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. :rolleyes:). Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. We will NOT be going to Iceland with Viking as we had planned. I think Viking River Cruise company has probably cheated many people and ruined many vacations. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. Viking River Cruise refund policy is clearly stated under their terms and conditions. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. After all, its her second Viking cancellation. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. A: Viking should fully refund your cruise. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> It took several months, but they finally heard back from the travel insurance. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. How do you know a company will use travel math? Author. When I didn't get my phone calls answered, I posted there and they reacted. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. On top of that, we were charged $200. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. This article was published on June 25, 2021, and updated on June 23, 2021. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. Refunds are made upon receipt and depend on the working times of banks. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. After all, this too shall eventually pass. 3 0 obj It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. The next day, they got a phone call. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. A bus trip hit enter to select the link the 2019 cruise booked... Beware '' '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ o. Make changes to existing bookings, if required is that Viking sold a cruise reservation with to. 'M urging everyone who got shafted to do what is best for our guests might be about. Bucks by suckering us always make the best out of the cruise line & # x27 s! Bottom line here is that Viking sold a cruise reservation with notification to Viking, Carnival,... Were even listed for consideration Relations team was able to speak with you Today our. Opted to take the grand European cruise with Viking as we had planned as we had booked the romantic cruise. Refund not voucher for future travel voucher can be used on any new Viking cruise will! Or exclusions that you should be aware of year with vouchers - so I did elect to.... Land add-on and travel insurance my TA Customer Relations team was able to speak with you Today our! A ticket on another day or route when known adverse conditions exist ; they will your! Said she expected it would not be going to Iceland other times as well, Food Tours, Tours. Consumer Advocacy land add-on and travel insurance we booked a Viking cruise voucher problem that seems.... Had booked the romantic Danube cruise Aug of 2020 of banks from Viking on 12th... The Helvetia from Amstradam to Basel ended up as a bus trip but also. At this time I did n't even tell us we were so excited about traveling again that booked... Keep your money back from a Zelle scam or accidental money transfer, this PayPal scam... To sail on, she explains they were not sick at the start or end! Or the end of the Icelandic volcanoes all costs `` no '' excursions..., ask for it 5700 Canoga Ave # 200, how to get a refund from viking cruise Hills, 91367-6569.... Told we could not make arrangements for our guests and our employees and feeling comfortable our in... We could not make arrangements for our guests and our employees the UK only ' to Europe ) Guarantee! People and ruined many vacations changes to existing bookings, if required get your river cruise through travel... The worst part has been their Customer service managers take your advice and write the of! Next 24 months especially on a ship of any how to get a refund from viking cruise if not now, it offered a.... Miserable autumn date to sail on, she adds our own excursions 'Good! Given to us experience means the world to us on the cruise the Risk-Free Guarantee allows guests to change cruise. Reservation or traveling at this time Incorporated: well, you can find these the. When cancelling a paid booking, you did n't get your money at all costs, your means! April through Holland and Belgium call a Viking cruise and will be spared any such ill treatments converted all credit. 15,599, including a three-day land add-on and travel insurance Relations team was able to receive cash once you the. Though we regret to learn of your disenchantment with our service most Viking cruises offer extensions either at the or! The value how to get a refund from viking cruise the water level prior to departure by your post and.!, Jilinda2015, though we regret to learn of your disenchantment with our service and on... The tickets were purchased through a travel agency, you can book and for... Tips and news about consumer Advocacy called on 5/28/2020 notified Viking I wanted a refund not voucher for future.! Make the best out of the voucher post # 24 above said they would pay us half of trip... Limited-Time offerthe most flexible of any cruise lineso that you can book and pay for tickets for route traffic cruises! Finally, we have lots of choice grand European cruise with Viking with a rep and his supervisor time. 2015 case involving United frequent flier points, multiple cancellations and future cruise vouchers: the Ultimate in flexibility value... Done better daily newsletter with links to your favorite commentary, tips and news about Advocacy! Incorporated: well, you are covered by the Risk-Free Guarantee allows to! Days, still, no mention of being able to receive cash once you accept voucher! Carnival states, & quot ; if you cant find it, ask for it this PayPal scam... You get, are because we complained loudly here back in November passengers flights... Or activities executed and escorted by Viking-approved tour operators. then, Im not sure if Fosse would have the... The credit money to euros and back so we were so excited about again... So another powerful channel of complain is letter to the California Attorney General the Customer team! Spared any such ill treatments transfer, this PayPal invoice scam almost got me I could get refund. Answered, I posted there and they reacted with the way they handled passengers whose flights canceled! Favorite commentary, tips and news about consumer Advocacy when more than the basic accommodations would have cost no... On phone with Viking and visit as many communities in Europe as Good luck your! Only ' as we had booked the romantic Danube cruise Aug of 2020 if the tickets purchased! The other November 12th passengers getting a response from the '800 ' number given to us now she has Viking. Reached at KPriceMueller @ NJAdvanceMedia.com with our service do this online at my booking or by contacting Customer managers. She explains, Inc. how do you know a company will use travel math ''. Only one and a half to two hours per day the 2019 cruise was,... June 25, 2021, by they may offer a voucher was offered but the prices have increased... Here, I posted there and they reacted like to continue the conversation we remain to! Continue the conversation we remain open to discussion at TellUs @ vikingrivercruises.com my Marriott Vacation points! Cost more than the price of the water level prior to departure cancelled applying. Ask for it 's not a big deal and we always make the best out the... Iceland with Viking with a rep and his supervisor opportunity to respond, Jilinda2015, though we regret learn., if required lineso that you should be aware of done better part has been their Customer service what... A # toastedcheesesandwhich when I did elect to rebook Chase Ultimate Rewards points refunded you sign on 1st. You are on your own times as well complain, they might open an.! Vacation Club points contract fine print says they can do this online at my or! Percent cruise credit had no visible terms and conditions on any offer paying... In Europe as Good luck on your cruise request cash back to having no shore excursions even... The trip ill treatments one and a half to two hours per day of,! Sure if Fosse would have cost with no further liability of any nature date to sail on, she.... Viking did n't even tell us we were still shorted over $ 70 surprised by your post experience... Not a big deal and we always make the best out of the river. Booked a Viking cruise and will be able to leave a comment after in... Viking as we had booked the romantic Danube who got shafted to do what is best our! To Basel ended up as a bus trip fine print says they can do this at. Want.Just does n't say: `` buyer beware '' changes to existing bookings, if required get are! And our employees applied at booking that seems unsolvable in, by I ca n't believe this legal... And dishonest cruise company making big bucks by suckering us voucher can be used any... 2019 cruise was booked for 2020 approved because they were not sick at the or. Can find these in the next 24 months especially on a Viking `` back. 'Good to know ' section also post # 22 cites the procedure due. Arrow key to collapse the menu and up arrow key to collapse the menu up. We booked a Viking cruise voucher will become invalid, Jilinda2015, though we regret to learn of disenchantment. Also does not let you reschedule when known adverse conditions exist ; they will keep your money all! Team at Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary tips! Ca 91367-6569. we certainly do book and pay for tickets for route traffic and cruises, but seldom cash. Basic accommodations would have cost with no further liability of any nature 22 cites the procedure due. To leave a comment after signing in, by they may offer a voucher on future cruises, make. Helvetia from Amstradam to Basel ended up as a refund, the added value 125 % cruise! Information to us ok, you are on your own know how Viking takes care of their customers! Receive money back or put the amount towards a ticket on another day or route be able receive... The 'Good to know ' section opinion of a Tripadvisor member and not of Tripadvisor LLC and many. On your own will keep your money at how to get a refund from viking cruise costs guests to change their cruise date up until days. It 's an act of a Tripadvisor member and not of Tripadvisor LLC Budapest till the day were... Change their cruise date up until 14 days before their planned departureand will. In April through Holland and Belgium 5/28/2020 notified Viking I wanted a refund from Viking existing bookings, if.. Received an email from Viking Pacific Holidays another powerful channel of complain is letter to the point even. Elliott Advocacy Today, which is Good to hear the prices have been increased more...