PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. Some big kickbacks for sure. In the email body, please write your PURCHASE NUMBER starting with ATRU3. No responses by email. Join the 1,620 people who've already contributed. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Not one. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. | Read 721-740 Reviews out of 1,531 They help you relax. It goes against our guidelines to offer incentives for reviews. How do I add more than one test to the basket? 2023 Trustpilot A/S. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. This company is a fraud. Please do not chase results before 10pm as we cannot expediate any samples. Its been almost 2 weeks and no results. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. Join the 1,629 people who've already contributed. This website/portal is designed for one order at a time. Covid testing firm calls in police after furious travellers were left in the lurch over delays. This is an important test used to investigate vitamin D deficiency or excessive supplementation. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. I called and email them so many times but nobody answers. | Read 21-40 Reviews out of 1,532 Date of experience: 04 May 2022. It is important that you take your blood sample 20 days after the onset of symptoms. | Read 41-60 Reviews out of 1,531 I had to use the NHS testing service instead. Avoid at all costs. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Flight on 05/06/21. Just automatic emails were received.I am claiming back my 104 since May 2021. I bought a kit from Atruchecks back June 2021. In short, would NOT recommend the company. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Join the 1,619 people who've already contributed. Join the 1,619 people who've already contributed. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Laughable and pathetic. Our team will contact you to make the necessary arrangements. Trustpilot Alternatives 1. I think this is the legal action being taken mentioned on trustpilot! UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. The links on its website to its Facebook site are broken, or nonexistent.. They only give an automated response. 16 tests included. We have availability 7 days a week between 09:00 am to 16:00 hours. We also offer home or workplace visits by a qualified nurse. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. But then they sent a photo to say the test was delivered.which is correct one was but never two. So day 2 for non vaccinated is supposed to be a PCR. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Horrible company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Firm offers 92 two-swab . It goes against our guidelines to offer incentives for reviews. UK govt called me on day 1 ( ? I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Ive emailed them 4 times for a refund and they never replied. You must purchase one test at a time but please change the name of the person being tested each time. NOT good service. A negative result indicates that you have not been infected by the virus. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Please follow the instructions outlined in the steps above. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Calling Atruchecks useless is an insult to the word useless. I am speaking with trading standards regarding this. For example, CS00893971. | Read 1,061-1,080 Reviews out of 1,533 Please consider this message as receipt of your email. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. and this has delayed our Quality Control checks. Avoid them, and choose another supplier. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Have recommended to UK Government to be removed from recommended providers. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Inform the Metropolitan Police of all incidents 2. We use dedicated people and clever technology to safeguard our platform. Covid19 testing, Coronavirus testing. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. We understand your frustration but we must check all applications before dispatch. How many stars would you give atruchecks.com? Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? If your result is borderline, it is recommended the test is repeated in 7 14 days. The software is dreadful. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. I would have given them a zero star if possible. Pathetic. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. I paid 121.99 including postage. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! All results will be reported to Public Health England. I'm livid. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. No one picks up the phone. I felt safe during all that process and I am very thankful. Reviews collected this way are automatically labeled "Verified" on Trustpilot. Companies can ask for reviews via automatic invitations. BE WARNED DO NOT USE THEM. NHS should be ashamed to recommend them on their site. The stuffs are so professional. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your experience matters. This is a disgrace, huge concern and needs addressing immediately. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. 24/7 trustpilot 5-star help line not taking calls any more. Its 7 days gone now and no sign. Here are 8 tips for writing great reviews. I have seen fraud company's in India but wondering is it the same in UK also. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). Note: If an organic review is flagged to us as fake, but the reviewer . On my complains got auto emails. SCAM!! I had to call the bank and gov.uk to report this company as a scamming. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. Lowest cost test is "sold out". We value your feedback and we are sorry if you have had cause to complain about our services. I booked an on site day 5 test to release with atruchecks. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. We often link to other websites, but we can't be responsible for their content. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. I emailed them concerning this and nothing was done. Are the testing centres open on weekends ? Probably one of Matt Hancock's family or friends. I had to use the NHS testing service instead. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Please refer to local government requirements for specific testing requirements. We appreciate the anxiety and wish to reassure you that you will have your kits. Find out how we combat fake reviews. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. No replies to emails or phone calls. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! All Rights Reserved. We saw no mention of this on the website! I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. We did not receive ANY response. My day 2 test did not arrive on time so have had to pay for another one. very bad customer service Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. A company that returns all correspondence marked 'Return to Sender'. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. My son and I gave samples for fit-to-fly test. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. . There was no notification sent to us in advance to warn us that the site was closed. My Day 2 Test, for which I paid over 50, never arrived. I cannot get hold of a single person to tell me where my tests are. Company said I would get refund within 28 days. We didnt have to wait and everything was clean and well-organized. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Scanned the QR code and entered by hand and nothing is accepted. 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