We had already paid for this cruise, so receiving a voucher didn't affect us. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. On February 7, 2019, we received our cruise confirmation from Viking. Is A Pre-Arrival COVID-19 Test Required? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. No one expects to have to cancel a cruise. Dietmar Kartali We are not asking for anything but a refund of what we initially paid over three years ago. Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. This complaint was posted by a verified customer. Now, let's talk about their insurance, another $1, 838. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. 0000003392 00000 n Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Yes. The ships cylinders are for emergency situations only. Submit a complaint and get your issue resolved. Which personal items are allowed on board and which are prohibited? Is A Pre-Arrival COVID-19 Test Required? They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Yes, children who do not qualify for vaccination. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. 0000004722 00000 n Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. You may also contact us by phone at 1-877-668-4546. Are Any Unvaccinated Passengers Able to Sail? 0000027032 00000 n When is embarkation? For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. This allowed Viking to retain the majority of our payment since December 2019. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. but decided to book for April 2022. The final dose must be completed at least 14 days before sailing. Share your photos and videos with others to prove the truth of your words. Is A Pre-Arrival COVID-19 Test Required? Share your photos and videos with others to prove the truth of your words. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. Is A Pre-Arrival COVID-19 Test Required? Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The complaint has been investigated and resolved to the customers satisfaction. As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). Masks and Physical Distancing Requirements: Face masks are optional. Do you have a Viking Oceans Future Cruise Credit? Is A Pre-Arrival COVID-19 Test Required? What is the cancellation policy for my booked shore excursions? No. Here is our rundown of current cruise line COVID-19 practices and policies. Masks and Physical Distancing Requirements: Masks are optional. Masks and Physical Distancing Requirements: Yes. However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Is A Pre-Arrival COVID-19 Test Required? In 2023, unvaccinated travelers are welcome. Is A Pre-Arrival COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000001948 00000 n Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. No - pierside testing is no longer available as of August 4, 2022. No. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. 0000046809 00000 n Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". This will surely increase the credibility of your complaint. Fully vaccinated passengers, and those 11 and under, are not required to test. Crew Vaccinated? trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream 0000035333 00000 n This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. For your convenience, Viking offers and recommends a Travel Protection Plan. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). H)1U!@6dQ ERwu\ uAuhqg3DA 3 endstream endobj 106 0 obj <>>> endobj 107 0 obj <> endobj 108 0 obj >/PageWidthList<0 612.0>>>>>>/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/Tabs/W/Thumb 81 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 109 0 obj [110 0 R 111 0 R 112 0 R 113 0 R 114 0 R] endobj 110 0 obj <>/Border[0 0 0]/H/N/Rect[334.823 555.672 561.25 539.902]/Subtype/Link/Type/Annot>> endobj 111 0 obj <>/Border[0 0 0]/H/N/Rect[337.261 490.672 542.348 474.902]/Subtype/Link/Type/Annot>> endobj 112 0 obj <>/Border[0 0 0]/H/N/Rect[347.496 442.152 457.125 425.432]/Subtype/Link/Type/Annot>> endobj 113 0 obj <>/Border[0 0 0]/H/N/Rect[45.0 329.212 170.628 313.432]/Subtype/Link/Type/Annot>> endobj 114 0 obj <>/Border[0 0 0]/H/N/Rect[322.424 329.212 556.481 313.432]/Subtype/Link/Type/Annot>> endobj 115 0 obj <> endobj 116 0 obj <> endobj 117 0 obj <> endobj 118 0 obj <> endobj 119 0 obj [/ICCBased 136 0 R] endobj 120 0 obj <>stream If I read it correctly, he didnt get the voucher money back. Beginning September 3, 2022, with proof of negative COVID-19 test. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Is A Pre-Arrival COVID-19 Test Required? ComplaintsBoard.com is a leading complaint resolution website on the Internet. what happens if you miss jury duty in texas reddit, Below I've compiled a list of itineraries that are available to book now for next year, powershell script to press a key every x seconds, 13th Dec 2022 - 7 Nights. Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. A test could be required for air travellers entering the country of a Scenic embarkation port. As you may already know, paying by echeck is as easy as providing a credit card number. 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . Is A Pierside, Pre-Embarkation COVID-19 Test Required? Sailing Window: All 2022 sailings Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. 0000046770 00000 n Are Any Unvaccinated Passengers Able to Sail? These requirements end October 4, 2022. Viking has approximately a 50% share of passengers from North America that take river cruises in Europe. 0000014233 00000 n No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. 0000033981 00000 n A small number of passengers may be exempt on religious and medical grounds. 0000008753 00000 n Crew Vaccinated? Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Who Needs to Be Vaccinated: All passengers 18 years of age and over. Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. Is A Pre-Arrival COVID-19 Test Required? Fully vaccinated passengers on sailings under 16 days do not need to present a pre-arrival COVID-19 test. From: $5,199 - $10,399 pp dbl occ. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Book now . Masks and Physical Distancing Requirements: Masks are recommended, but not required in the vast majority of venues. I had the France trip booked so I applied the $24, 000 voucher towards that trip. 105 0 obj <> endobj xref For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). This will end for all voyages as of October 1, 2022. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. No. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. Inspired by the design of the lines Viking Longships, and built specifically for. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. So glad I was talked into that scam. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. They certainly want their money a year in advance of the trip. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No, beginning September 9. 0000051148 00000 n Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. >54m^m6?YU{. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. Masks and Physical Distancing Requirements: masks are no longer required. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Yes, passengers aged under 5. : For U.S. Product Eligibility: New & existing reservations made by April 30, 2022. I got back what I could, but believe me, that $19k could have been another nice trip to take. 0000014648 00000 n To review full plan details online, go to:www.tripmate.com/wpGR425V. Are Any Unvaccinated Passengers Able to Sail? Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. The company left an official comment to this complaint. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. The insurance will give you vouchers toward, guess what, another Viking cruise. Viking Cruises' Risk-Free Guarantee Policy No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Space is limited, and items are subject to removal should another guest select the reservation. Passengers will need to present proof of a pre-arrival COVID-19 test. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. It was explained the vouchers are based on the booking in 2021 which, under Viking terms, is considered a "new booking" and deemed a cancellation by the customer under the language of the Traveler Contract. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. Yes, all. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. : Yes - vaccinated and boosted. This review was chosen algorithmically as the most valued customer feedback. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. What is My Viking Journey? Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. 0000032579 00000 n No, though passengers should be aware of any country-specific testing requirements. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Yes, children 11 and under. The 2 doses must be administered at least 28 days apart. In all, we are out the money. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. 105 49 Passengers aged 12-16 are required to have had two doses. Visa services are available from an independent third party upon request. Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. Something Viking never did. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Effective Date: November 1, 2021 Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. What Is Happening With Test Cruises in 2021? Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. The company left an official comment to this complaint. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. . How did you get your money back on the voucher? Yes, passengers aged under 17 (with testing). This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Written Notice received Days Prior to Departure Date. No. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. 0000020973 00000 n If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. 0000000016 00000 n We have all email correspondence, booking information and bank/credit card transactions available at your request. : Yes -- American Queen is even vaccinating its shoreside employees. 0000007337 00000 n Link to Viking River Cruises cancellation policies: Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. Motorized scooters are not typically suitable on international tours. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. How Reassuring are New Cruise Cancellation Policies Really? The 2 doses must be administered at least 28 days apart. Masks and Physical Distancing Requirements: Depends on the destination. Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. 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