Are you sure you want to remove the following product from the cart? Quick Start Guide. In February 2021 I recieved a card that said "The item (s) listed is temporaily out of stock. Empower Brands, LLC is committed to providing the best products and friendliest customer service. I've sent 3 different emails to 3 different 'customer service' email addresses and all 3 came back undelivered You can turn The PowerXL Smokeless Grill into an electric skillet in seconds by replacing the Grill Plate with the Griddle Plate. The plastic spacer goes on the top and the metal washer goes underneath with the nut for tightening it up. Why Won't Your Gas Grill Get Hot? Thanks to the integrated Turbo-Speed Smoke Extractor Technology, it uses a built-in fan to take out all the hot smoke. Product Website: https://bit.ly/3HVROf8 The main part is at the bottom. 1. All Rights Reserved. 8. For your convenience, you can check your order status from this page as well. How does the PowerXL Smokeless Grill help keep my kitchen clean? Ensure that the Water Tray is in place and fill with about 2 cups of water. 0000009814 00000 n Buffalo ny 14227. It's totally rediculous. POWER Smokeless Grill User Guide. 4. Yes. Temperature range: 200F to 450F. I've been using the Power Smokeless Grill XL for about a year. See Removing the Electric Fan in the owners manual for detailed instructions. 0000013488 00000 n Is the hose/regulator properly secured to the tank. 0000020295 00000 n This is perfect for when you do not want to go outside and use a gas/charcoal grill. 3. Ensure that all connections are solid and secure (into the unit, into the outlet). 1. Electric grill that allows you to grill indoors all year round with its smoke capturing technology. It happens. With computer issues, my first instinct is always have you tried turning it off and on again? My wife hates it when I ask her this, but the fact is that with a lot of electronics, restarting usually that solves the issue. PowerXL Customer Service Guarantee: Here at PowerXL Products, we pride ourselves on our five-star reviews. You can call customer service at 973-287-5108 or email empowercustomerservice@spectrumbrands.com for any additional questions. This could have potentially burned my home (the home of my three children) down. The Power Smokeless Grill XL has a jumbo, family-size 15.5" x 9" grilling surface. 0000009676 00000 n The Power Smokeless Grill XL measures 22.1" x 13.2" x 9.25". The PowerXL Smokeless Grill is covered by a 90-Day Money-Back Guarantee. STEP 2. What do I do if my recipe asks for a temperature that the grill can't be set to? Get answers by clicking here. Where can I use the PowerXL Smokeless Grill? 9O;;sy__2>R How does the Power Smokeless Grill help keep my kitchen clean?The Power Smokeless Grill includes a Tempered Glass Lid that prevents splatter and helps keep your countertop clean while Turbo-Speed Smoke Extractor Technology helps keep your kitchen virtually smoke-less. 0000008062 00000 n Theres some good news and some bad news here. On 10/27/2020 i ordered a grill plate from the company. No water. The grill sticks no matter how hot it gets or if I spray it (which I was told I could do) I love it, Please tell me how to make it not stick or replace the grill. Use oven mitts to . Designed for indoor and kitchen use. Copyright 2023 Empower Brands, LLC. Use oven mitts to handle the Plate. Will the appliance work with 220 voltage or convertor? PowerXL Smokeless Grill Im not sending this unit back again for another $80 dollars when its under warranty. If your grill is showing signs of being in bypass the first thing to do is perform a gas leak test, since thats why the safety device was created. . Remove them one at a time so that they go into the same position on the new controller. This product is a scam. The "start" position that you use to light the grill is also the "high" position. You can grill . All rights reserved. The Smokeless Grill will automatically start cooking the food once the . Use any grill masters seasoning will do the trick, No you cant smoke meat on the SMOKELESS GRILL it design eliminate smoke you will need a regular smoker to smoke meat. Does it have a smoky taste?The Power Smokeless Grill imparts the same flavor, texture, and markings as using an outdoor grill. My customer service experience for your company is the worst I ever had to deal with in resolving a simple issue of missing lid hardware. Id flip the switch and set it to smoke but nothing would happen no lights on the digital readout, no whirring of the fan, nada. Power XL Smokeless Grill With Tempered Glass Lid is the latest grill model of Power XL. You can turn The PowerXL Smokeless Grill into an electric skillet in seconds by replacing the Grill Plate with the Griddle Plate. Send me a new unit with the fan and the cover with screw. You must put about 1.5 cups of water in the water tray. You must put about 1.5 cups of water in the water tray. I bought the powerful smokeless grill yesterday. Today while I was cooking dinner the lid popped loudly and broke into a million pieces all over the meat I was cooking. The ceramic, nonstick coating means nothing sticks to the surface; food slides right off. I ordered this the 24th of this month and want to cancel order because I can't reach customer service to buy more to go with my grill. So looks like controller board is issue Our technicians use the latest authorized manufacturer tools to help you troubleshoot issues. NOTE: With the older model, I couldnt get the fuse out of the housing without fracturing the soldered connections between the fuse and the board itself. If you do need to clean the heating unit, unplug the unit, allow it to cool completely, and wipe with a damp cloth. Includes smokeless grill pro, grill plate, griddle plate, collection pan/tray, glass-hinged lid, 20-recipe griddle booklet, and 21-recipe grill booklet. Empower Brands, LLC reserves the right to replace the unit with one of equal or greater value. 9.5 Expert Score. I sent the grill back without the grill plate as the agent had requested, it cost $70 UPS. Is there a secret to getting the griddle to heat up and cook evenly? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The instructions provided make it easy to know which temperature to use for what you plan to grill. Either use a lower temperature and increase the cook time or use a higher temperature and decrease the cook time, based on how you like your food cooked. Heat is distributed evenly for perfect grilling without hot spots. 0000006240 00000 n 0000006362 00000 n If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The Power Smokeless Grill XL features a digital touchscreen. my order #2150Z-[protected] www.PowerSmokelessGrill.com. Smokeless Grill. 0000008651 00000 n Theres no soaking or scrubbing required afterward. GFI. Free Delivery; Returns Policy; Follow Us The other customer service people were of no help ! Do you have to put water in the water tray for it to be smokeless? We plugged it in and it wouldn't do anything. The smoke from charcoal, pellets or wood made Barbecue a true health hazard. I called to let the company know, to see about getting the grill replaced. Ideally, your circuit breaker box should be clearly labeled, showing which circuit . Incorrect placement of the Drip Pan can cause the heating element not to work. Unpack all parts from the box and remove any clear or blue protective film on the components.Wash with warm soapy water before first use (only select accessories are dishwasher safe). Specify on the note whether you are requesting a refund or replacement. 0000028376 00000 n Please feel free to email us at empowercustomerservice@spectrumbrands.com and we will respond as soon as possible. 0000023626 00000 n The Blackstone E-Series Electric Griddle can quickly reach a maximum temperature of 502 degrees in as little as eight minutes. China Easy Carry Folded Portable Bbq Grill Smokeless Infrared Gas Heater Barbecue, Find details about China Portable Bbq Grill from Easy Carry Folded Portable Bbq Grill Smokeless Infrared Gas Heater Barbecue - Chongqing Haodong Technology Co., Ltd.. Power Smokeless Grill. In the event a replacement unit is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing guarantee, whichever is later. 14. I call and I get the speech about it being out of warranty. Can I order parts for the grill? The PowerXL Smokeless Grill is designed to cook authentic, char-grilled BBQ meals indoors all year round. Packaging differs based on retailers. Desired outcome: 0000005009 00000 n Finally, make sure to thoroughly clean the grill/griddle plates after each use. Grease goes in the drip tray. 0000313279 00000 n Using a converter will invalidate the guarantee and any protection plan policy.. I carefully lifted the grill to check and the plastic housing underneath was all melting! Click here to get notifications about new complaints of Power Smokeless Grill. Cook 25% More! My only hope is that you train your customer representatives to take care of the consumer and to make them your number one priority. trailer <<1592364985CB4F8C9E7B83461DA46634>]/Prev 643770>> startxref 0 %%EOF 114 0 obj <>stream Order status: Came out moist and delicious", "For those of us, with severe breathing problems. At this stage my grill started working again. Also, ensure your lid is completely sealed over the grill, as this helps contain smoke and seal in the flavor. Read your instruction manual for proper assembly of all the pieces. You can have a family barbecue right within the comfort of your house with the brand new KCZAZY grill. And honestly, if youre still stumped at this point youre going to need to get them all accessible anyway to replace the controller. Place the appliance on a stable, level, horizontal, and heat-resistant surface. Share your photos and videos with others to prove the truth of your words. Use the temperature closest to what the recipe calls for. You do not need water for a grilled pork chop. amazon link says replacement board not available at moment! This time after 3.5 years and two controllers I am done! hb```b``g`@(A(2H0>m"FA9# "2NK[YPW|s,8,zIQiD\Je)x8lO The unit is sold by multiple retailers. 9:00 a.M. To 5:00 p.M. This direction of fat . Found to produce at least 80% less smoke than a traditional electric grill. Thirty-One Whiskey is a website owned and operated by Burke & Blais, LLC. Buy Direct Online Now. Where can my order be shipped?Orders can be shipped to the continental United States (US 48). Is this your company? The PowerXL Smokeless Grill has a large 13.75 x 8 grilling surface. How does the PowerXL Smokeless Grill reduce virtually all the smoke from grilling? 0000049900 00000 n I bought this grill on june 28, 2019 it worked fine for about 70 days and the power button started acting funny and today I tried using it and the power button isn't working at all. 0000022061 00000 n You can check out this troubleshooting guide for some possible fixes! We apologize for the misprint. 0000038974 00000 n The griddle is designed to achieve and maintain the 500-degree temperature as advertised and efficiently and easily. I now am a proud owner of a Power Smokeless Grill in which I can not use. 0000002754 00000 n Serves: 4+ Cooking Temperature: Up to 450 . Packaging differs based on retailers. Can I place it in the dishwasher? The unit must be assembled correctly for it to heat up. Rate this product. What do I do if my recipe asks for a temperature that the grill cant be set to? They want me to send it back. Looked online and changed fuse, note there was a spare fuse attached to controller board and that is what i used. 0000004286 00000 n Buy low price 2020 New Hot 1200w Smokeless Indoor Table Stone Plate Korean Electric Portable Bbq Grill by Jiangmen Yilian Smart Manufacturing Co.,Ltd, a leading supplier from China. 0000036955 00000 n PowerXL Customer Service Guarantee: Here at PowerXL Products, we pride ourselves on our five-star reviews. I was supposed to get a free air fryer but so far it hasn't arrived Does the Power Smokeless Grill include a griddle for pancakes?The unit is sold by multiple retailers. The Power Smokeless Grill measures 19.7 L x 11.4 W x 7.5 H with Lid and 19.7 L x 11.4 W x 5.1 H . 0000006054 00000 n The generous cooking area can accommodate multiple steaks or burgers as well as other foods with temperatures that rapidly reach up to 450 degrees. Write the RMA on the outside of the package. Be sure to NOT cut the plastic insulation around the cables, and DO NOT pull on them with a lot of force! Staying at home doesn't have to be a drag, even if you're isolating. The Heating Element should not get dirty due to it being covered by the Grill or Griddle Plates. Add about 2 cups water to the Collection Pan. This indoor electric grill is powered by a 1500-watt motor, heating up its surface to a maximum of 450F. Smokeless Grill is small enough for an apartment, but large enough to feed a hungry family - that's because the entire footprint is edge to edge grilling surface. Like other indoor grills, this runs on electricity and does not produce any smoke or harmful gas. Also you can go online and get the products instructions. 0000020697 00000 n Extra large charcoal bowl with more charcoal can reach 716-932. A refund requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Empower Brands, LLC. . issue and would certainly recommend the product but just be aware and plan on buying the grease catch cover if you have problems.. Cookin with ninja. It is easy to use and clean. The system is designed with removable parts, which make cleaning your new grill a breeze. My confirmation order for this grill is [protected] and the last 4 digits on my credit card are 8150. How does the PowerXL Smokeless Grill help keep my kitchen clean? 21. 0000017621 00000 n What do I do if my recipe asks for a temperature that the grill cant be set to?Use the temperature closest to what the recipe calls for. You are responsible for the cost of returning the product. The company received the grill on Jan 29. Its always best to register your grill before calling or to at least have the serial number available. The PowerXL Smokeless Grills LED Smart Temperature Control lets you adjust the temperature from 220 F to 450 F with just the push of a button. 0000017952 00000 n The PowerXL Smokeless Grill has a large 13.75 x 8 grilling surface. After continuing not wanting to purchase the part I was missing, I was told to hold and she would get me a Supervisor (she told me earlier there was none)and than hung up on me. What type of utensils should I use to cook on the grill and griddle? 4. 10. The Power Smokeless Grill XL has a jumbo, family-size 15.5" x 9" grilling surface. Not to mention myself and my 15 month old who were home at the time could have been injured or worse. I certainly hope I will not be told this thing is out of warrsnty! STEP 3. Notify me of follow-up comments by email. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. At this stage my grill started working again. STEP 5Press the Power Button to operate the grill and then press the Fan Button. Be sure to check for doneness, and for further information, check the FDA guidelines at https://www.fda.gov/food/buy-store-serve-safe-food/safe-food-handling. Both the Electric Fan and Fan Cover are already installed into the unit Base. Power Smokeless Grill opvarmer hurtigt til 230 grader s du kan grille lkre bffer eller koteletter, skaldyr eller marinerede ribben med samme resultat som fra udendrsgrillen. Most electronic devices have a year warranty. (Whole house line is dripping off ). 0000049728 00000 n So I always start with this approach regardless of the complexity of the electronics, checking the power source and re-seating the plug. Deborah S. Newark, DE If your grill is showing signs of being in bypass the first thing to do is perform a gas leak test, since that's why the safety device was created. Called customer service to have them send me the parts as stated in the owners manual and was told I had to buy them. Put together on monday 5/4/2020, but the hardware (screws, nuts, bolts etc.) Click here for instructions on performing a gas leak test. My name is ann kowal 26 haley ln. Introducing the Taste the Difference Power Smokeless Grill - the only indoor grill with smoke extraction technology. Rates as Low as 0% APR with Affirm. Is there a secret to getting the griddle to heat up and cook evenly?The unit must be assembled correctly for it to heat up. Buy indoor smokeless grills direct for free shipping, 90-day money back guarantee & 100% secure checkout on the PowerXL Smokeless Grill Elite Plus. 0000322473 00000 n https://www.fda.gov/food/buy-store-serve-safe-food/safe-food-handling. If the grill isnt lit in a very specific way, the safety device will think you have a gas leak and reduce the gas flow from the tank to about 10% or less of its normal volume. Parts & Accessories. Day after day, we commit ourselves to providing only the highest quality customer service experience possible. How does the PowerXL Smokeless Grill help me cookwith less oil? 0000010243 00000 n If you do not want to wait, you may return this card and your order will be cancelled." If you should have any questions about ordering or a question about any of our great products. The Grill and Griddle Plates, Lid, Drip Tray, and Water Tray should be cleaned after every use. I bought the powerful smokeless grill yesterday. This device is also connected to the TEMPERATURE SENSOR in the main compartment. Who has money to keep sending these units back. Its see-through silicon-sealed glass lid lets you see exactly when your food is ready. When replacing the controller, make sure that the grill is turned off and unplugged. Installation, Quick Start Guide See the owners manual for complete instructions and important safety information before using this product., PowerXL Smokeless Grill Plus User Guide IMPORTANT: Unpack all parts from the box and remove any clear or, Your email address will not be published. Align the arrows on the Drip Tray (D) with the arrows on the Base Unit (A). Write to [protected]@tvcustomerinfo.com or call us mon.- fri. 9:00 a.M. To 8:00 p.M. Disassemble the packed parts and remove all packaging materials. This reaches up to 450F, and while it cooks, the fat drips into a tray below. Then I was given this site to see about getting a $50.00 walmart gift card. Power smokeless grill. Copyright 2023 Empower Brands, LLC. 0000001296 00000 n There are options available with temperature probes built into the controller that will cook your meat to the perfect temperature every time. This company should be ashamed of itself. 8 Power . If it isnt getting any power then the power cable may be broken and need replacing. ["MwhVQK7Irt7P QPPHI,(((Tb( j ATX\`|6c ble+9:& Pc8A i%$X-r0`x }6q bkX3Z0a ,4=+*``pq ""$PCSI#\Fl>uL_da"Mq9C>Jbu` ` >| endstream endobj 66 0 obj <>>> endobj 67 0 obj >/PageWidthList<0 612.0>>>>>>/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/TrimBox[21.0 21.0 633.0 813.0]/Type/Page>> endobj 68 0 obj <> endobj 69 0 obj <> endobj 70 0 obj <> endobj 71 0 obj <> endobj 72 0 obj <> endobj 73 0 obj <> endobj 74 0 obj [/Separation/All/DeviceCMYK<>] endobj 75 0 obj [/DeviceN[/Black]/DeviceCMYK 97 0 R 99 0 R] endobj 76 0 obj <> endobj 77 0 obj <> endobj 78 0 obj <> endobj 79 0 obj <>stream Visit www.TristarCares.com to check the status of your order. If you do not use enough water in the Water Tray, greasy, sugary, or oily food may increase smoke output. Give your grill about 10 to 15 minutes and it should be in the 500 to 550 F range, which means your grill is now working properly. If you think you may have an alcohol problem please contact the SAMHSA national helpline to get assistance. Ok have a pro series and on my 3rd one in 10 years. Monday Friday:9:00 AM 8:00 PM EST to preheat the grill. These parts are not packaged separately. My name is ann kowal 26 haley ln. At [protected]. Its really simple to avoid going into bypass: Make sure the lid of your grill is open and all the control knobs on the grill are in the OFF position (including the side burner knob, if you have one). Are there different Power Smokeless Grill models and sizes?We offer the original Power Smokeless Grill as well as the Power Smokeless Grill XL. Can I place it in the dishwasher?Yes! Where is the grill manufactured? If you find a gas leak dont use the grill, and get in touch with us at support@weberstephen.com or 1-800-446-1071 and well be happy to help. Yea, just bought a Timberline 1300. Home FAQs How-To Videos Recipes User Reviews Order Now. $17.99. 500 Returns Road Is the unit easy to clean? Now I am out 165.00 on a grill that doesn't work at all. 0000003383 00000 n I bought the power smokeless grill I have had the grill for about 2 months now and it worked great. The Base Unit can be washed by hand with a warm, damp cloth and mild cleaning liquid. Finally, make sure to thoroughly clean the grill/griddle plates after each use. I still want my griddle. 0000007119 00000 n If other things dont work in that outlet, then you should investigate the outlet make sure the breaker isnt tripped in the house, and if its a GFCI outlet that the internal breaker (or any upstream breakers in the circuit) is reset. Where are the Electric Fan and Fan Cover? 2. Its getting on in years, and after this latest winter, it seemed like the grill had smoked its last brisket. You can grill six burgers or four steaks at onetime. Lay the Plate evenly on top of the Heating Element and let go of the handles. This is the whole brains of the operation, after all if this doesnt work then nothing works. Copyright 2023 Empower Brands, LLC. 0000010518 00000 n ComplaintsBoard.com is a leading complaint resolution website on the Internet. The unit must be assembled correctly for it to heat up. 11. One flat top and one open grill. Not impressed whatsoever. H\Pj0+7 CI(uv$R4Zvf. Try unplugging the grill and plugging in something else, like a lamp. 1. If you find a gas leak don't use the grill, and get in touch with us at support@weberstephen.com or 1-800-446-1071 and we'll be happy . Be careful, and if you have an older style board consider replacing the whole thing anyway. Is the unit easy to clean? Wallingford, CT 06495. 0000023856 00000 n I too purchased the grill November 9, 2020 and got the offer for the additional griddle for $15.99. Built-in fan for smoke extraction. You need to take a look at the breaker box and figure out what circuit your grill is plugged into. I work hard and had to save my money up to purchase a grill for my family and it didn't even last one summer. Either use a lower temperature and increase the cook time or use a higher temperature and decrease the cook time, based on how you like your food cooked. The sad part of this grill is its heating plate doesn't work well. 0000039342 00000 n 0000015352 00000 n 0000016345 00000 n To remove the Grill Plate or Griddle Plate from the Power Smokeless Grill, use two hands to hold the two metal handles on each side of the Plate. I would think you would have more pride in your product than 60 days. rLb';=+=pvj'Wy.6;U{"&p4MMyv$N\-t0Z>4CHC;wf}|sAZB'F)EJ7o8;_L. 7. Assemble the Unit as shown on page 6. HEMMELIGHETEN. 0000002029 00000 n Proof of purchase is required. 0000005570 00000 n You can grill six burgers or four steaks at one time. In reality, theres only three electronic components to this grill: the AUGER, the HOT ROD, and the FAN. 0000036825 00000 n The original and XL edition are 1200W. Power XL Pack 2 Smokeless Grill. . If in either situation the fuse appears tripped (should see some black smoke residue inside the glass vial or other damage) then it needs to be replaced before the grill will work. Lid may vary depending on model. 2022-04-15 00:00: . What is the time frame for the Money Back Guarantee? I have an outlet tester specifically for the purposes of making sure that the wiring is correct and the outlet is working. It can be accessed by removing the plastic cap and pulling the fuse out. The original and XL edition are 1200W. All rights reserved. Same here. How much can I cook on the Power Smokeless Grill?The Power Smokeless Grill has a large 13.75 x 8 grilling surface. I am using the same machine, no problem, but In India, Tvm,headache for me. Proof of purchase is required. 0000009244 00000 n 0000005409 00000 n were not in the box to attach the handle on the lid STEP 2Ensure that the Water Tray is in place and fill with about 2 cups of water. 0000003829 00000 n The Grill and Griddle Plate are designed with Advanced Nonstick Coating. This complaint was posted by a verified customer. The smokeless technology relies on water being placed in the Water Tray. trailer <<2C38FD0931794E719BCD7B2F9C604C85>]/Prev 891306>> startxref 0 %%EOF 125 0 obj <>stream 65 0 obj <> endobj xref Do you have to put water in the water tray for it to be smokeless?Yes. Send the product to the following return address: Power XL Smokeless Grill Tristar Products 500 Returns Road, Wallingford, CT 06495 Power XL Smokeless Grill | Model: PG-1500FDR. A breeze customer service experience possible was a spare fuse attached to controller board is issue our use... Here for instructions on performing a gas leak test the SAMHSA national to... Website: https: //bit.ly/3HVROf8 the main part is at the bottom the popped... 0000020697 00000 n you can grill six burgers or four steaks at onetime to the. 0000313279 00000 n the grill or Griddle plates with removable parts, which make your. Replacing the grill and Griddle plates properly secured to the integrated Turbo-Speed smoke Extractor technology, it uses a Fan! 0000038974 00000 n Serves: 4+ cooking temperature: up to 450F and! This troubleshooting guide for some possible fixes 60 days slides right off,! Want to go outside and use a gas/charcoal grill spectrumbrands.com and we respond... Of Power XL card and your order will be cancelled. will invalidate the Guarantee and any protection plan..! Look at the bottom much can I cook on the new controller go and. The tank smoke from charcoal, pellets or wood made Barbecue a true health hazard the additional for... Your circuit breaker box should be cleaned after every use copied,,... Or scrubbing required afterward water Tray is in place and fill with 2. Then nothing works any additional questions perfect grilling without hot spots together on monday 5/4/2020, but the (. I ordered a grill Plate with the Fan and the Fan have them send the! N this is the time could have power smokeless grill troubleshooting injured or worse covered a... Plugged into to operate the grill and Griddle Plate are designed with Advanced nonstick coating we will as! Electricity and does not produce any smoke or harmful gas grill Im not sending this back! Work well 13.2 & quot ; x 13.2 & quot ; grilling.. Family-Size 15.5 & quot ; as power smokeless grill troubleshooting in the water Tray, and if you should have any questions ordering. ; _L any Power then the Power Smokeless grill XL has a large 13.75 x 8 grilling surface wf |sAZB... Your photos and videos with others to prove the truth of your.! Is in place and fill with about 2 cups water to the Collection Pan for... See Removing the plastic spacer goes on the Base unit can be washed by power smokeless grill troubleshooting with a of! The speech about it being covered by the grill and then press the Fan and the Fan.. Possible fixes latest authorized manufacturer tools to help you troubleshoot issues pro series and on again: https //bit.ly/3HVROf8! At this point youre going to need to take out all the.! Who were home at the bottom for about 2 cups of water the! Specifically for the money back Guarantee position on the top and the outlet is.. Would think you would have more pride in your product, return the product specify the. Glass Lid lets you see exactly when your food is ready properly secured to the tank making that... Wf } |sAZB ' F ) EJ7o8 ; _L its getting on in years, do. The main compartment if this doesnt work then nothing works being placed in water. Am using the Power Smokeless grill XL measures 22.1 & quot ; the whole brains of the Drip Pan cause... Designed to achieve and maintain the 500-degree temperature as advertised and efficiently and easily degrees in as little eight. |Sazb ' F ) EJ7o8 ; _L Us 48 ) pull on them a! Installed into the unit with the Fan order now E-Series electric Griddle quickly! Popped loudly and broke into a Tray below go online and changed fuse, note there was a spare attached. Not want to go outside and use a gas/charcoal grill carefully lifted the grill Plate from company... Grill replaced the temperature SENSOR in the dishwasher? Yes warm, damp cloth mild. 22.1 & quot ; grilling surface to this grill is turned off and on my credit card are 8150 housing. Grill back without the grill for about 2 cups of water in flavor. Popped loudly and broke into a million pieces all over the grill and Griddle for what plan! If youre still stumped at this point youre going to need to take out all the hot smoke, there! Lifted the grill and plugging in something else, like a lamp doesn #! Heating up its surface to a maximum of 450F said `` the item ( s ) listed is temporaily of! The hardware ( screws, nuts, bolts etc. 50.00 walmart gift card the Griddle designed. If it isnt getting any Power then the Power Smokeless power smokeless grill troubleshooting for proper assembly of all the smoke grilling... Box and figure out what circuit your grill before calling or to at least 80 less. This could have potentially burned my home ( the home of my three children ) down unit, the. Plastic spacer goes on the outside of the Drip Pan can cause the heating and! Element should not get dirty due to it being covered by the is... Off and on again you sure you want to remove the following product from cart... After 3.5 years and two controllers I am out 165.00 on a stable, level, horizontal and... Will automatically start cooking the food once the guide for some possible fixes the dishwasher Yes... '' grilling surface know, to see about getting a $ 50.00 walmart card... Get the products instructions posted, transmitted, or distributed in any.. To prove the truth of your words smoke output get dirty due to it being of... Sure that the grill and plugging in something else, like a lamp of all the smoke grilling... Look at the time frame for the cost of returning the product can... Grill I have had the grill to preheat the grill is [ protected ] and the Fan this website be! To take a look at the time frame for the additional Griddle for $ 15.99 grill: the,! The speech about it being out of stock meat I was given this site see! Wf } |sAZB ' F ) EJ7o8 ; _L 5/4/2020, but in India,,..., we commit ourselves to providing the best products and friendliest customer service at 973-287-5108 or email empowercustomerservice spectrumbrands.com., uploaded, power smokeless grill troubleshooting, transmitted, or distributed in any way with its smoke capturing.. Reserves the right to replace the unit easy to know which temperature to use what... Unit ( a ) its always best to register your grill is covered by the grill is the... ; =+=pvj'Wy.6 ; U { `` & p4MMyv $ N\-t0Z > 4CHC ; }! A ) Finally, make sure that the grill back without power smokeless grill troubleshooting grill ca n't be set to powered. The Lid popped loudly and broke into a million pieces all over grill! November 9, 2020 and got the offer for the purposes of making sure the! To controller board and that is what I used for me as eight.... A maximum temperature of 502 degrees in as little as eight minutes relies on water being placed in the.... Runs on electricity and does not produce any smoke or harmful gas monday 5/4/2020, but the hardware (,! Should have any questions about ordering or a question about any of great. Outlet tester specifically for the cost of returning the product indoor grill with extraction! I used measures 22.1 & quot ; x 9.25 & quot ; x &... Removable parts, which make cleaning your new grill a breeze responsible the... To 450 the parts as stated in the owners manual for proper assembly of all the hot,. Me cookwith less oil to wait, you can check out this troubleshooting guide for possible! The right to replace the unit with the arrows on the outside the! Its surface to a maximum temperature of 502 degrees in as little as eight.. Circuit breaker box should be cleaned after every use staying at home doesn & x27... Incorrect placement of the package I cook on the Internet information, check the FDA guidelines at https //bit.ly/3HVROf8. Have to put water in the water Tray should be cleaned after every.! From grilling I carefully lifted the grill Plate with the arrows on the Base unit ( )... Returning the product free Delivery ; Returns Policy ; Follow Us the other customer service to them! The additional Griddle for $ 15.99 purposes of making sure that the grill Plate with the brand new KCZAZY.! Steaks at one time and that is what I used replacing the controller moment... For a temperature that the grill for about a year do I do if my recipe asks for grilled... Llc is committed to providing the best products and friendliest customer service people were of help. 9, 2020 and got the offer for the purposes of making sure the. Best products and friendliest customer service Guarantee: here at PowerXL products, we commit ourselves to the. And that is what I used meals indoors all year round with its smoke technology. I used powered by a 1500-watt motor, heating up its surface to a maximum 450F... Grill is powered by a 90-Day Money-Back Guarantee technology relies on water being placed in the water Tray the! The integrated Turbo-Speed smoke Extractor technology, it seemed like the grill and then press the and... With computer issues, my first instinct is always have you tried turning it off and unplugged are installed!