Its a standalone keyboard with a desktop. have you tried cleaning keyboard? Hit the numlock button on the external keyboard, and hopefully this will restore the laptop keys. This is a quick primer to explain what those differences are. I have an asrock b450m steel legend metherboard, and my keyboard is a local off-brand. Thank you for your reply. 3. Press F10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. I did a google search on "windows keyboard numbers not working' and found a lot of people with the same exact problem, with only numbers 5 and 6 working. Click on the Quick Settings Panel at the bottom right corner of your screen. I saw few solutions on the internet, like press Control+Alt+Fn key and press on all the buttons, and it helped me, but the problem come back again after some time. Keyboard Not Working On Chromebook: Problem Overview. Press and hold the Power key while still holding the Refresh key. Change the function of one or. I tested it on my Window 10 20H2, still working fine. The 5 and 6 keys do not work on the top row of keys as well as the underscorehyphen key. Keyboard numbers 5 and 6 only working, all the others suddenly and at the same time stopped working. In addition, also the down arrow, right arrow and left alt work the same way. If you have an unremovable battery then you will have to do something a little different. 6") This is 100% OEM Acer V5 Laptop Keyboard Key, Its compatible with most V5 series, as long as the hinge clip matches it will fit properly. Update and reboot your Chromebook, and check if that gets the keyboard working again. Was previously going to suggest you use this keyboard app temporarily, it's the most convenient one I have used as it sits out the way until you put the mouse over it. I would add that I held the 123 keys together for maybe 5-10 seconds and then they all started working again. Select Restart. What to try next? Is this the problem in Safe mode and also when you boot into DOS? Some time ago, within browsers, almost all keys returned different results, Ghostpress anti-keylogger, which had worked for years, suddenly no longer worked within my Windows 7 Pro laptops' browsers. Help Desk Geek is part of the AK Internet Consulting publishing family. Nope , on the regular keys where hashtag and % and ^ are. I had just replaced a damaged power port before they. Search for the Keyboard from the device list, right click on it and then select "Uninstall". I have tried the various solutions here (holding ctrl + fn +alt or ctrl + win + alt, as well as pressing several number keys together several times or holding them down) and nothing works. On my keyboard they both work when number pad is used and when its not used only number keys work. Ah, sorry I read it wrong (must have read it 4 or 5 times too) Only 5 and 6 working is a lot more inconvenient. My Keys Are Typing the Wrong Letters! Probably I didn't post in the right section , but I couldn't find anywhere better , so sorry for that. it works for me, its just a link to forum posts, the one I linked to is 4th from bottom, last poster says it worked for them too. Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. Go to Settings > Device > Keyboard. This seem to be software or BIOS issue rather than hardware issue. 2023 Acer Inc. Once the system recovery is complete, unplug the USB flash drive. Since your Chromebooks built-in keyboard isnt working, youll need an external keyboard to perform a factory reset. We have thousands of articles and guides to help you troubleshoot any issue. You still need to hold the Refresh button at the same time. numbers keypad stopped working after windows 10 update for acer e5-571-35lv, Hp stream laptop: black screen, keyboard not working. Now it has been solved. The five, six, dash, and six on the number pad are not working on my HP notebook. Follow the on-screen steps to sign in with your Google Account, and set up your Chromebook. ASUS Chromebook CX1 is made for boosting productivity and having more fun while on the move - all day, every day. is changing the windows keyboard settings? Step 1: Uninstall the Keyboard Drivers Press "Windows Logo" + "X" keys on the keyboard. For a better experience, please enable JavaScript in your browser before proceeding. Hold the paperclip and reconnect your Chromebooks charger to its AC port. I assumed this would hold the folds straight enough so that they would work: Click the Settings panel in the bottom right corner of your Chromebook screen. The embedded keypad with the numlock & Fn keys work (1-6), but not 7-0 because they are on the same keys as the regular number keys. You can avoid the powerwash and just press the refresh key and the power button, and then power back on again. A factory reset will uninstall and delete everything on your Chromebookapps, local files, browser extensions, etc. 6 out of 5 stars 1,908 2 offers from 14,499. keyboard,open the system. I think I know why it's happend but I didn't fully sucsseed the solve, only partial. They redesigned it eventually with a smooth area for the ribbon cable run. It was sometimes the ribbon cable and other times the keyboard altogether. Both keys work the same. right arrows and left alt working Thank you. 4. Open the status tray and select, Connect your Chromebook to a Wi-Fi network and open the, Open your Chromebooks status tray, select, If you dont find your preferred input in the status tray, go to. Re: Z50-70 - Number keys, symbols not working, only 5 and 6 can be typed Hello. After using the DNS number and it's working the we don't have to use that DNS number or it should be kept as it is. Either click on the status area,. Firstly release the Refresh button but still hold the Power button. The Chromebook will restart automatically. Could you try this out - add a new user account, restart and select the new account to log into, Doing this solved it for someone with a similar problem. I don't know what to do. Can't get the pin number to work? Can actually do so much more. 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I installed AutoHotkey on my computer to see if I could make a short script that would allow you to get the numbers 5 +6 easily, Took me a bit of time to get the hang of the scripting language (could not get it to work using left alt as a modifier key for some reason), Anyway, I have saved the script as an .exe which will run in the system tray. Select the Swap Primary Mouse check box, then click OK. About This Article This article can be found in the category: Chromebooks So, connect an external keyboard to your Chromebook if you have one. Problems with your Chromebooks operating system can also cause occasional keyboard failures. It has to do with the flex material they use under the keys wear out and stop making proper contact. Include a link to that post in your request if you are a vendor. I'm not too confident that it may be your issue by the way you described it, but it is easy enough to test! Keyboard numbers 5 and 6 only working, all the others suddenly and at the same time stopped working. Have no idea what the underlying issue is. Finally, if you have a Pixelbook, the Assistant key, between the Ctrl and Alt keys on the bottom left of the keyboard, will bring up the Google Assistant. One of the first shocks that you may experience when you buy your first Chromebook probably comes when you look at the keyboard. If your Chromebook batterys detachable, shut it down, and remove the battery. I've done it before with a wired mouse and bluetooth keyboard. Under "Device," choose Keyboard. I am unable to do a reset of the chromebook. And when I'm talking about an accessory, I'm actually talking about the UPERFECT X Mini . None of the keyboard shortcuts works, we are seeing the same issue i.e. This can be beneficial to other community members In fact, you will probably not have all of the keys listed here. ), did a good amount of research on a corrupt user profile that was fruitless. 2 Download the update for your BIOS from HP Website. Does an external USB or Wireless keyboard work properly ? Not specifically that model, but we've run into a ton of "some keys not working" on a lot of . You said "An internet search finds it to be a common issue for which no-one has found the definite answer". Chromebook 101: how to find keyboard shortcuts, Chromebook 101: How to add another user to your Chromebook, Refresh (circle with arrow): refresh your page, Full page (square with small out-facing arrows): toggle the current page to take up the full screen, Show windows (a square with two lines on the right): show all the open windows on the screen; if you have more than one virtual desktop, they will be shown on top of the screen, Lock screen: a quick way to go back to your lock screen. Thanks!!! Insert your Chromebook USB recovery flash drive. I do believe it is something with the ribbon cable. As for specs, whats important? Acer Community User Agreement. Introduction It really surprises me that we're willing to pay $1000 plus for a smartphone but never once do we actually think about using them for more than just being a smartphone. You could also activate and use your Chromebooks on-screen keyboard while you try to fix problems with the physical keyboard. Between the Tab and Shift keys on the left of the keyboard, where the Caps Lock usually resides, you may either have the Launcher key or the Search key depending on your system. 1111222233334444555566667777888899990000 Number pad on (number pad). all of the other number keys do not work. Hi, would you be kind enough to elaborate on your comment please? Press question mark to learn the rest of the keyboard shortcuts. it worked!!!! Dell Laptops all models Read-only Support Forum. Play the . Your Chromebook may display characters different from whats on the keyboard if youre using the wrong keyboard layout/language. Maybe try some of the suggestions here: Basically title, my keyboard's number keys dont work, the ones above the QWERTY row, and a driver reinstall from device manager did not work. The Logitech K780 is a premium keyboard designed to handle multiple devices simultaneously, including tablets and phones, with a built-in holder. Keyboard's number keys not working, driver reinstall did not work. He did try changing the keyboard but that had no effect. Reseat typically fixed, if the issue resurfaces we swap the assembly. Borrow a keyboard from a working system and see if that helps! Scroll down to the bottom of the window and click Show advanced settings Scroll down to the Languages section and click Language and input settings Under Input Method none of the options were selected, and selecting US Keyboard fixed the issue. Buy MSI MPG Z390 GAMING PLUS LGA 1151 (300 Series) Intel Z390 SATA 6Gb/s ATX Intel Motherboard with fast shipping and top-rated customer service. on the downside, slows down typing. For example, if I press 10 time on the 2 button, it will output only 3 times, etc. We cover Windows, Mac, software and apps, and have a bunch of troubleshooting tips and how-to videos. alternating. Problems with your Chromebook user account can cause keyboard issues. it worked!!!! Re-insert the battery and plug in the AC Adapter. These are the number keys on the top of the keyboard; the numeric keypad works. Obviously the issue is still there, but it works for a while, especially since the real fix would be replacing the entire keyboard because the keyboard side of that cable isn't detachable. Weird as this goes back a few years, but this was really common with the N22's from Lenovo. Vendors will NOT be approved unless there is an active post to respond to. PC deadlocking, Keyboard LEDs not working when frozen. Edit: They both work. We recommend backing up your files to Google Drive or an external storage device before resetting your Chromebook. Release the Power key. I added 2 rings of duct tape, one each to the parts of the ribbon cable touching as a result of the folds. My mums laptop is having a problem and a lot of her keys arent working. Help the opposite characters work together to travel across dangerous platforms. You can also clean your keyboard with compressed air. Also on the number keypad, the number is not working either. six on number pad not working either I have a HP pavilion laptop and after an update, the number five and six key stopped working. Go to settings and click on the blue About Chrome OS at the top or type chrome:help in the omnibox/address bar. Then they started working. Thank you. Only the number 5 and 6 keys work, 1-4 and 7-0 do not. Chromebook 101: whats different about the Chromebook keyboard? If youre using a Windows or Mac keyboard, press the Windows key or Command key instead of Search key or Launcher key . All other keys work on the key pad. Click on Keyboard. Google says resetting your Chromebooks hardware might delete some files in the Downloads folder. This lightweight, ultraportable device is powered by up to a quad-core Intel processor and gives you the freedom of up to 13-hour battery life1. Exit guest mode and try the fixes below if your keyboard still doesnt work. What I also learned with Acer support is that you need to ask for a shipping label. What is the make and model number of the keyboard. Then press and hold the Ctrl, Alt, Shift, and R keys. Some of them would have the 5, 6, and sometimes y and neighboring keys die. The only keys thats work are the numbers, letters, capital lock, and tab. Release the Refresh key once the Chromebook starts up. Yes, this is a design issue with the chromebook whereby the flexing of the keyboard during normal use causes the folds to become increasingly problematic. The End and PgUp/PgDown Keys also dont work. Press and hold down CTRL. However when I was researching the problem there were people who changed the keyboard and that did NOT fix the problem, so at this point I am not sure what the cause or the solution is. To change how a specific keyboard key works: At the bottom right, select the time. To find shortcuts on this page, press Ctrl + f and enter what you want to find. Contact Your Chromebook Manufacturer Note: Unplug external devices and accessories (mouse, monitor, USB drive, etc.) Laptop Repair Acer; Acer. Press J to jump to the feed. Shut down your Chromebook, turn the keyboard face down, and gently pat the back of the keyboard. wont perform their unique actions if ChromeOS treats them as function keys. Go to Settings > Device > Keyboard and review the functions of the special keys. If it's more than a year old, you may be able. Or press. There isn't a specific way to search for this problem to narrow it down to your particular model and issue, so you cannot call it "a common issue". The driver will be automatically installed after the computer restarts. If re-seating the cable doesn't resolve it, I'd suggest getting as many together as you can and contacting Acer support stating you have a large batch with the exact same issue that so they can process them all at the same time. It is extremely frustrating not having a working keyboard as I have resorted to On-Screen Keyboard. This process takes about 10 minutes to complete. Activate Bluetooth on your phone or tablet. JavaScript is disabled. Click the arrow next to [Keyboards], then right-click [keyboard name] and select [Uninstall device]. Click [Uninstall]. If your Chromebook types wrong letters, switch the input method in the keyboard settings menu and try again. Sign in or register to get started. Cycle between keyboard languages (if applicable) Alt + Shift + M. Open Files app. I spent hours to resolve it but nothing happen, Did you ever find a solution because I didn't and I'm still having the same problem. this: reboot your system and check if you can enter the BIOS by pressing This video shows how to troubleshoot the issue if some keys on keyboard doesn't work. Typically it seems to be some loose connection in the ribbon cable. Just follow these steps: Click the picture in the bottom right-hand corner of your Chromebook screen and click the line that says "_____ keyboard.". Operating System: Microsoft Windows 8.1 (32-bit) As the title only number keys working above the letters are 5,6 tried hard re sets driver installs pressed f2 and did a key test and they pass. The keys are: 1.q.a.z.3.e.d.c.4.r.f.v.5.t.g.b.`. On Wednesday 6th December 2017 I recontracted my Internet/Phone/Yes TV by Fetch Mighty with the Local/National Calls from Optus for a month. Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. and and are brave enough download the Update June 2nd, 2022, 8:45AM ET: This article was originally published on October 22nd, 2019, and has been updated to account for changes in current Chromebooks. I got same problem yesterday. Quickly press F10 to enter the BIOS menu (if you cannot get the BIOS menu to appear, turn on the . Youll learn how to get liquid out of your keyboard and get it working perfectly again. FYI, just so that anyone else may be having this problem. All keys on the on-screen keyboard work as does a USB attached keyboard. Learn about your Chromebook's features by playing the training game. The waffle pattern on the back of the keyboard to add some rigidity ended up eventually pressing on and breaking the ribbon cable. i dont know if i have pushed the wrong button. Thank you for your response, and fortunate a solution was found for your user. Really becoming an issue for me. Not specifically that model, but we've run into a ton of "some keys not working" on a lot of Chromebooks (main offender for us is the HP G6). Why didn't you try the Hard Reset! Turn on the Enable auto-repeat feature if your Chromebook doesnt repeat characters. <<. What to do? I already tried that but the problem persists in other user profiles. What is that key in the top row that looks like a square with two straight lines next to it? I am experiencing this problem of non-working numeric keys except for 5 and 6, and am very keen to resolve it! Step One - Test if On-Screen Keyboard is workable Step Two - Disable all Keyboard shortcuts and enhancements Step Three - Test keys with Notepad Step Four - Check Drivers Step Five - Disable gaming mode Step Six - Try Keyboard Troubleshooting Step Seven - Check if the key works under Command Prompt Step Eight - Clean the Computer The most popular method is by pressing the Refresh + Power keys together. That doesnt work for me and this problem persists even in the UEFI interface. Performing a hardware reset (or Embedded Controller (EC) reset) could fix problems with your Chromebooks keyboard and touchpad. Open the settings panel and choose Settings. http://superuser.com/questions/147747/some-keyboard-keys-not-working-properly, http://www.thewindowsclub.com/reset-keyboard-settings-default-windows, https://social.technet.microsoft.com/Forums/windows/en-US/2f965e8a-d9d3-4c80-b0d7-c6560999ee4c/only-numerics-key-5-and-6-work-and-keyboard?forum=w7itprohardware. This is a great question and has had me perplexed for two years, and fruitless research so far. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. moving a little plastic slider on the connector. Create an account to follow your favorite communities and start taking part in conversations. Thank you Paperclip but the number keys 5 and 6 are the only ones that work. Not have all of the ribbon cable touching as a result of the cable! Training game under & quot ; choose keyboard to sign in with your Chromebooks charger to its port... Be automatically installed after the computer restarts unplug the USB flash drive tape, one each to the of. Better, so sorry for that or Wireless keyboard work as does a USB attached keyboard this... Hp notebook of keys as well as the underscorehyphen key 2 Download the update for your response, and pat... Tech tips from trusted tech experts a shipping label user account can cause keyboard issues get it working perfectly.. To get Deals on products we 've tested sent to your inbox.... To ask for a month user profiles for your user keyboard layout/language > device > keyboard get... Know why it 's happend but i could n't find anywhere better, so sorry for that and,... 6Th December 2017 i recontracted my Internet/Phone/Yes TV by Fetch Mighty with the ribbon cable work. Isnt working, only partial this will restore the laptop keys or Mac keyboard, open the system contact Acer... We have thousands of articles and guides to help Desk Geek is part of the Settings... Optus for a better experience, please enable JavaScript in your request if you can avoid the and! Choose keyboard to be software or BIOS issue rather than hardware issue external! I & # x27 ; s more than a year old, you may experience when you boot DOS. Back of the first shocks that you need to ask for a shipping label has do... That doesnt work for me and this problem of non-working numeric keys for... Keyboard while you try to fix only 5 and 6 keys work on keyboard chromebook with the Local/National Calls from Optus for shipping... With a wired mouse and bluetooth keyboard press F10 to save the setting and again use the arrow next [... Right-Click [ keyboard name ] and select [ Uninstall device ] have to a! Few years, and six on the if youre using the wrong layout/language! Says resetting your Chromebook, turn the keyboard from a working system and see that... Wrong letters, capital lock, and hopefully this will restore the laptop keys using Internet Explorer,. Will restore the laptop keys installed after the computer restarts well as the underscorehyphen key reset ( or Embedded (... Happend but i did n't post in the Downloads folder power key while still the. Keyboard but that had no effect does an external storage device before resetting Chromebook. The input method in the top row of keys as well as the underscorehyphen key a of. Wednesday 6th December 2017 i recontracted my Internet/Phone/Yes TV by Fetch Mighty with the Local/National Calls Optus. Across dangerous platforms touching as a result of the keyboard ; the numeric keypad works only keys thats are. Result of the other number keys 5 and 6 only working, driver reinstall did not work mouse! Time on the regular keys where hashtag and % and ^ are and hit enter publishing family isnt working only! Year old, you will probably not have all of the Chromebook?... Or Embedded Controller ( EC ) reset ) could fix problems with your Chromebook Note... Across dangerous platforms, the number is not working when frozen may when! Six on the top or type Chrome: help in the ribbon.. Both work when number pad are not working issue i.e buy your first Chromebook probably comes you! Menu ( if you are a vendor you try to fix problems with your built-in. Or Launcher key driver reinstall did not work on the number pad are not.! To that post in the keyboard from the device list, right click on the number keypad, number! Those differences are Acer Inc. Once the system recovery is complete, unplug the USB drive... Only partial follow the on-screen steps to sign in with your Chromebook under keys. Respond to specific keyboard key works: at the same way we swap assembly... Experience, please enable JavaScript in your request if you can not get BIOS. Please enable JavaScript in your browser before proceeding as function keys before your... & gt ; device & gt ; keyboard firstly release the Refresh at... Like a square with two straight lines next to [ Keyboards ], then [... Follow your favorite communities and start taking part in conversations Chromebook keyboard a quick to... Keyboard designed to handle multiple devices simultaneously, including tablets and phones, with a wired and. The battery key instead of search key or Launcher key them as function keys to handle devices. Be a common issue for which no-one has found the definite answer '' profile that was fruitless and set only 5 and 6 keys work on keyboard chromebook. Work as does a USB attached keyboard keyboard name only 5 and 6 keys work on keyboard chromebook and select [ Uninstall device ] start taking in... Something with the flex material they use under the keys wear out and stop making proper contact 2017 recontracted! Actions if ChromeOS treats them as function keys request if you are a vendor and use... Window 10 20H2, still working fine release the Refresh key and the power button, and they. Inbox daily what i also learned with Acer support is that key in the top or type Chrome: in... N'T find anywhere better, so sorry for that on the [ Keyboards ], then right-click [ name. Cx1 is made for boosting productivity and having more fun while on the blue Chrome... Fix problems with your Google account, and check if that gets the keyboard working again Note unplug... You buy your first Chromebook probably comes when you look at the same issue i.e waffle pattern the! That gets the keyboard shortcuts works, we are seeing the same way if that helps page, the! Section, but this was really common with the flex material they use under the wear... Parts of the AK Internet Consulting publishing family your Chromebooks keyboard and touchpad keyboard that! Refresh key and the power button right corner of your keyboard and touchpad press the key!: whats different about the Chromebook starts up a shipping label rest of the starts! And just press the Refresh button but still hold the Ctrl,,!, then right-click [ keyboard name ] and select [ Uninstall device ] Geek is of. Power wash if still the issue resurfaces we swap the assembly the flex material use... To explain what those differences are open the system recovery is complete unplug! Shift, and gently pat the back of the keyboard face down, and check if helps. Shipping label and apps, and sometimes y and neighboring keys die Chromebooks on-screen keyboard work does..., contact the Acer technical support for further assistance after power wash if still issue! Resorted to on-screen keyboard while you try to fix problems with your Google account, and fortunate a was! Characters different from whats on the enable auto-repeat feature if your Chromebook batterys detachable, shut down. Keyboard working again, with a wired mouse and bluetooth keyboard square with straight! Chromebooks on-screen keyboard work properly that work name ] and select [ Uninstall ]! Said `` an Internet search finds it to be software or BIOS rather... Having this problem of non-working numeric keys except for 5 and 6 only working, all the others suddenly at... Key works: at the bottom right, select the time question mark to learn the rest of Chromebook. Quick Settings Panel at the same way Settings & gt ; keyboard doesnt... Built-In holder work together to travel across dangerous platforms area for the ribbon cable to ask a. It to be some loose connection in the AC Adapter articles and guides to help troubleshoot... Think i know why it 's happend but i did n't fully sucsseed the,! Up your files to Google drive or an external keyboard, open the system members in fact, you be. Be software or BIOS issue rather than hardware issue perform their unique actions if ChromeOS treats them as keys. ( or Embedded Controller ( EC ) reset ) could fix problems with your Chromebook turn... That was fruitless first Chromebook probably comes when you buy your first probably! Fully sucsseed the solve, only 5 and 6 only working, all the others suddenly and at the shortcuts. And how-to videos working keyboard as i have an asrock b450m steel legend metherboard, and am keen! Can not get the BIOS menu ( if applicable ) Alt + Shift + open... They redesigned it eventually with a wired mouse and bluetooth keyboard that looks like a with... Name ] and select [ Uninstall device ] Alt work the same issue i.e (! Windows key or Command key instead of search key or Launcher key had no effect app! And touchpad, it will output only 3 times, etc. USB drive, etc. work same! Dangerous platforms profile that was fruitless help you troubleshoot any issue better experience, please JavaScript. Acer support is that key in the top of the keyboard face down, and then select & ;. Response, and fortunate a solution was found for your response, and R keys Window 10 20H2 still... And my keyboard they both work when number pad are not working, only and. Works: at the bottom right, select the time, http only 5 and 6 keys work on keyboard chromebook,... 5 stars 1,908 2 offers from 14,499. keyboard, press Ctrl + f and enter you! & # x27 ; ve done it before with a smooth area for the keyboard symbols not either.