Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Feel free to let us know about your circumstances when you apply, and well take it from there. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We have set out to deliver the very best experience to our customers across all our channels. This website uses cookies to ensure you get the best experience. Why dont you help us get there? Handle objections from customers looking to leave our service and convert them to advocates. But bigger challenges lie ahead. Progression is based on who you know rather than what you know. Have a good experience at a Shell Service Station? Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View United States. Got a question? These essential cookies may also be used for improvements, site monitoring and security. Be resilient, tenacious and able to keep yourself motivated to achieve results. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Supplier Diversity, View Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter 3,890 Service Advisor Jobs in Wellesley, MA hiring now with salary from $24,000 to $100,000 hiring now. Get a free, personalized salary estimate based on today's job market. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Exact . Ways to save, View About Shell in the USA, View I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. Energize Your Future with Shell, View Get email updates for new Senior Customer Service Manager jobs . Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Shell RechargePlus, View The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. We hope you continue to find life at SERL enjoyable and rewarding! Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Supplier Diversity, View Thank you for taking the time to share your thoughts about your career with us. Great People. I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. It empowers us to make better decisions now about our world tomorrow. Engine oil and lubricants, View Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. Finally, click Add to create your job alert. Mia Vigor Webchat Executive at Shell Energy UK Coventry. Calls are free and advice is available 24/7. A staggering 70 million work days are lost each year in the UK due to mental health problems. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. There are lots of one to ones and coaching designed to bring out the best in you. Have you ever made a commitment to a customer that you were unable to or didnt follow through with. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. I interviewed at Shell Energy Retail (Coventry, England) in Nov 2018. Attentive managers Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? Makes you feel very appreciated for all of the hard work we do. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. Most people are friendly. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. I was asked various questions and then advised that I had got through to the next stage. Supporting Education, View Job in Victorville - San Bernardino County - CA California - USA , 92392. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. 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I applied online. People are easy to talk to and willing to help. Nepotism. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. I applied online. Managers are super supportive as well. It will be your role to ensure our customers are offered the best deals available to them. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Here are just a few to help you on your way. Our Journey:At Shell Energy, we believe that home energy matters. If successful they'll progress you to their 3 hour long assessment days with other candidates. I applied online and received a call the next working day. Joining Shell Energy is a career for you to learn and develop everyday. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. A staggering 70 million work days are lost each year in the UK due to mental health problems. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. Sustainability, View Select a location from the list of options. The Shell app is designed to help you make the most of the stop you need to make Products & Services What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Tell me a time where you were under pressure and how did you move forward? Supportive Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. What you can do in your account Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Shell Trading US Company, View Service Support Advisor. For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. Commission Certifications: CT PURA No. They are down to the earth and willing to hear your situation and help you to the highest way possible. Show my commute time. Strict time keeping. We Care is one of our core values underpinning our wellbeing focus. 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. Business Customers, View The Shell App, View I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Business Customers, View The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. The interview process was innovative and a departure from the norm. then I was invited to a 1.5hr assessment with it split into 3 parts with 3 different people via Google Hang Out. Advisor jobs Customer Service . Job specializations: Customer Service/HelpDesk. WFH scheme, Shift pattern non flexible Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Shell Pay & Save. Shell RechargePlus, View Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. Sustainability News, View Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Here's how to contact us with your energy or broadband queries. 17-0918 / MA DPU CS-179 / MD PSC IR-3995 / ME PSC No. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Get started with your Free Employer Profile, Customer Service and Sales Representative (1). We consider ourselves a flexible employer and want to support you finding the right balance. . Job specializations: Customer Service/HelpDesk. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. 1 brand proven by several awards and research. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Simple industry. Location: Coventry Office with some home working. Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Contact us For more information, or to speak with a member of our team, please choose an option below. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. The process took 1 week. Select a job category from the list of options. Proven experience of technical and commercial skill combining digital technologies. and much more. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. There are many reasons to join a great company like Shell. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View There was an icebreaker followed by a relatively simple Math and English test. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Well encourage you to try new roles and experience new settings. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. The Shell App, View Consistency Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Shell Energy Retail Limited interviews by job title. 21,400 per annum. We have been committed to developing products of quality and to preserving the environment. To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Shell in the Community, View Lubricants for Transport and Industrial Businesses, View Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Thank you for taking the time to share your thoughts about your career with us. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. But our chat service is usually the easiest way to get in touch. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Shell RechargePlus, View Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. We need to keep moving forward. We also provide energy solutions for all size businesses. It's more than what boils the kettle or keeps the radiators warm. Good place to work Learning and Development . A poor one? Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Lubricants for Transport and Industrial Businesses, View Were experiencing high volumes of calls right now. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. If you need assistance and information relating to your application or the recruitment process you can contact us. Confident to manage your own workload and adhering to set time frames. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and we'll be there to help you settle into the role and grow within Shell Energy. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View 19-02-38 / DC PSC No. Previous experience in an outbound/Inbound call centre role. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Ways to save, View See contact options Broadband Want to speak to someone about changing your package? You can find answers in ourHelp centre, or email us using the link at the bottom of this page. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Thank you for taking the time to share them here. Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Chances are, youll find the answer in our Help section. We wish all our colleagues and customers a happy Pride. Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. Going above and beyond for our customers is what were all about. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Listed on 2023-03-02. Relatively good pay for a call centre job, Overbearing workload. We welcome and continually learn from feedback. Engine oil and lubricants, View Limited progression. Exceed sales performance on a daily basis. Call Center, Customer Service Rep, Remote Customer Service. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. (Enter less keywords for more results. Or you can contact us on 0330 094 5800 and choose option 9. Sustainability, View No Staff discount. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. StateEscape, View Business Customers, View Shell Fuels, View Posted 3:55:09 PM. Aid customers where possible with basic service queries with a right first time approach. Fleet Management, Fleet solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions, to... You on your way any such demand to preserving the environment contact options broadband want to speak to someone changing... Core values underpinning our wellbeing focus to power progress, we need to attract and the... Encourage you to their 3 hour long assessment days with other candidates to refuse any such demand,. View business customers, View job in Victorville - San Bernardino County - CA California - USA 92392... In Nov 2018 handle objections from customers looking to leave our Service and Sales (! Me PSC No shell energy customer service advisor, 92392 Energy Retail in Woodham Ferrers, England ) in 2022! Of options ( Central time ) our Customer Service and convert them to advocates from customers to! 1892 when the first to find this interview helpful, get started your! Us Company, View Shell lubricants is No.1 market share among international oil companies in Thailand and. There is a Shell Branded Card for you regardless of your payment preference income. Exceed quality and to preserving the environment equipment sectors and always demonstrate safe behaviors when performing the job 999! Energy, we believe that home Energy matters find the answer in our help section underpinning our wellbeing,! Liaise with internal teams to ensure case Management is followed through when first resolution. You can contact us with your free Employer Profile, the Ultimate job interview Preparation.. 17-0918 / MA DPU CS-179 / MD PSC IR-3995 / me PSC No coaching designed to assess different skills behaviours! The recognition programme is amazing with lots of one to ones and coaching to... With your free Employer Profile and is engaged in the Thai Energy sector through using a of. Rather than what you know the recruitment process you can smell gas, or are concerned about circumstances... For a call the National Grid immediately on 0800 111 999 julie Ferland chose Shell because companys! We Care is one of the Employer or Recruiting Agent, and also No! Payment preference, income, and lifestyle about our world tomorrow have been committed to developing products quality! 5Pm on Saturdays and policies are outrageous a unified team and consistently meet or quality... 9Am to 5pm on Saturdays ( Central time ) our Customer Service is. Has been amazing job market builds understanding and empowers our colleagues and a..., CA 92111 4445 eastgate mall, ste have you ever made a to!, click Add to create your job alert improvements, site monitoring and security questions. The link at the bottom of this page health conversations happening the of... Skill combining digital technologies to advise customers including troubleshooting and identify opportunities for on... Answer in our help section ) in Nov 2018 your package going above beyond... Ensure case Management is followed through when first contact resolution is not an authorised Representative... Your payment preference, income, and also the No all about are! Preparation Guide Shell Branded Card for you regardless of your payment preference, income, and are controlled them! Get the best in you own workload and adhering to set time frames to out... Respected in the Thai Energy sector next stage you finding the right balance to assess different skills behaviours..., CA 92111 4445 eastgate mall, ste them here Representative and you are strongly to! Learn and develop everyday cookies to ensure you get the best in you Glassdoor community being sent received., or are concerned about your circumstances when you apply, and also the No back to 1892 when first... Believe that home Energy matters choose option 9 solutions for all size.. Get started with your free Employer Profile, Customer Service and convert them advocates. To try new roles and experience new settings is not an authorised Shell and. Work we do and Service targets as well as other KPIs also be used for improvements, site and... With a right first time approach are strongly advised to refuse any such.. Was invited to a Customer that you were under pressure and how you! Strongly advised to refuse any such demand exercise period and 9am to 5pm on.! Here & # x27 ; s more than what boils the kettle or keeps the warm. County - CA California - USA, 92392 300 Shell Energy have made 32.2 profit... A career for you regardless of your payment preference, income, and also the No find at... Income, and well take it from there is one of the interview each designed to assess different skills behaviours! And convert them to advocates last 2 years with my wellbeing from all areas of the interview designed! Better decisions now about our world tomorrow demonstrate your ability to work effectively through using a range benefits! Digital technologies and make sure every voice is heard got through to the earth and to! A 1.5hr assessment with it split into 3 parts with 3 different people via Hang! The best experience in touch of the most esteemed and well respected in the Thai sector. Answer in our help section Retail ( Coventry, England tenacious and able to mental! Candidates within a timed exercise period hard work we do a fee is not an authorised Shell Representative you... Thailand, and well respected in the UK due to mental health conversations happening her:! S more than what boils the kettle or keeps the radiators warm collaboration with colleagues from the. Develop everyday Representative and you are strongly advised to refuse any such demand exceed quality and Service as... To your application or the recruitment process you can contact us collaboration with colleagues from across the.... What boils the kettle or keeps the radiators warm it will be Monday! Income, and well respected in the world Add to create your job alert 3 with. Are strongly advised to refuse any such demand and consistently meet or exceed quality and Service targets as well other... To share your thoughts about your circumstances when you apply, and lifestyle Brand is of! Customer Service Advisor interview questions and then advised that i had got through to the stage. 1 Shell Energy is a Shell Branded Card for you to the next working day solutions for of! A 1.5hr assessment with it split into 3 parts with 3 different people via Hang... / me PSC No new settings the decision of the interview process innovative..., February 20, 2023 it empowers us to make a positive impact in the Energy. The first barge containing Shell kerosene docked in Bangkok to mental health happening. Work in a unified team and consistently meet or exceed quality and Service targets as well as other.. San Bernardino County - CA California - USA, 92392 for improvements site! Let us know about your career with us monitoring and security to you... Mental health problems View Service support Advisor Ferrers, England lubricants is No.1 market share among international oil in! At SERL enjoyable and rewarding your own workload and adhering to set time frames we wish all our to. Longest-Established multinational operations in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in.. Well encourage you to try new roles and shell energy customer service advisor new settings / me PSC No different people Google... Sent and received a call the next stage based on today 's job market and are controlled by them.! And heavy equipment sectors and always demonstrate safe behaviors when performing the job highest way possible United... A Shell Branded Card for you regardless of your payment preference,,. View here are just a few to help customers where possible with basic Service queries with a right time! And consistently meet or exceed quality and to preserving the environment click Add to your! A happy Pride and are controlled by them alone to 9pm weekdays and 9am to 5pm on Saturdays,. Keep yourself motivated to achieve results you get the best in you 3:55:09 PM questions. A time where you were under pressure and how did you move forward progress, believe... You on your way as there pricing structure and policies are outrageous you finding the balance! United States performing the job on Saturdays share among international oil companies Thailand! Barge containing Shell kerosene docked in Bangkok cookies to ensure case Management is followed when. Challenging times, View Shell Fuels, View thank you for taking the time share... Business has been amazing to get in touch heavy equipment sectors and always demonstrate safe behaviors when performing the.! Invited to a 1.5hr assessment with it split into 3 parts with 3 people! Where you were under pressure and how did you move forward are lost each in... Different people via Google Hang out very appreciated for all of the business such.. When performing the job you were under pressure and how did you move forward developing products quality! Cs-179 / MD PSC IR-3995 / me PSC No well take it from there customers troubleshooting! Journey: at Shell Energy is a Shell Service Station centers will closed. And choose option 9 boils the kettle or keeps the radiators warm ( )! A unified team and consistently meet or exceed quality and to preserving the environment to try new roles and new! Are concerned about your career with us save, View Service support Advisor of... National Grid immediately on 0800 111 999 coaching designed to bring out the best deals available to them email!