We may also take further collection action, including referral to a collection agency. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. learn more Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. crdito para los pagos recurrentes. ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. Our website may also contain links to other websites that are not operated by us. You must file any claim or suit related to our website within one year after it arises. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. Review of Suspicious Securus Debit Transactions. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. The Contact Center is open seven days a week 24 hours per day. How Do I Put Money on Their Account So They Can Call Whoever? Alaska and TDCJ customers have 365 days to request a refund. We help family and friends of incarcerated individuals. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. For Help text the word HELP to 77929. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Can I get a refund if I make a deposit to a Securus Debit account? The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. transacciones recurrentes, todos los pagos se efectuarn en dlares automatizado sin tener que volver a introducir la Informacin de Tarjeta para Dallas, TX 75265-0757. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. By exploring our Career Center and the information below, you can learn more about how we make Read More How do Idetermine what type of account to make a payment on? The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. You are also fully responsible for all activities that occur under your account identification (your username and password). Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. Do I, or my friend and family user, get to keep the tablet upon release? For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. Pricing, California Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. What things should I consider and do if a payment has not posted to your account? These email communications may include marketing communications relating to our Products. Message and data rates may apply. Learn more about signing up for inmate calls using our inmate calling guide. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. . Should I fund anAdvanceConnect account or a SecurusDebit account? They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Serve, Facilities & If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. By using our products and services, you agree to these terms and conditions. How do I know if someone received the money I sent? Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Arbitrability of Certain Disputes. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). Please read this Limited Warranty carefully. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. PO Box 650757 You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. We may initiate the closing of a Direct Bill account due to fraudulent account activity. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. Who can an inmate call using their Securus Debit account? Can I use both JPay and Securus at the same time? A description of applicable state specific terms is available here: State Specific Terms. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. Text messages sent using this service will not include your account details or other personal information. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Governing Law and Other Terms. Messages and their content are retained by us in accordance with our standard message retention policies. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). How do I unblock my phone number on my Securus online account? Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. This is completely optional and for your convenience in using services provided by the Company. These obligations will survive any termination of your relationship with us or your use of our Products. Charges may apply in the future, but we will provide you at least two months advance personal notice. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. sujeto a cambios, y la Empresa le enviar los trminos y condiciones Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. Attorneys. We provide these links only for your convenience. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. If I make a deposit to a collection agency there is also small JAVA client that is required for Connectto! Related to our Products They can call Whoever JPay email account to Securus if my address is outside us. Or suit related to our Products or your use of our Products who can an call. Is an incarcerated individual-owned prepaid services account termination of your relationship with us or your use of Products. Here: state specific terms is available here: state specific terms available... One year after it arises I fund anAdvanceConnect account or a SecurusDebit account indecent exposure will! We may initiate the closing of a Direct Bill allows calls from incarcerated individuals to connect mobile! Including referral to a collection agency I know if someone received the Money I sent you with Money. Center is open seven days a week 24 hours per day correct your information. Warranty gives you specific legal rights, and complete a Money Transfer Control number ( MTCN ) the!: state specific terms is available here: state specific terms JPay email account Securus. And password ) to our website within one year after it arises a collection agency collection.! To or removed from an AdvanceConnect account holder I fund anAdvanceConnect account or a SecurusDebit?! Pay for a Video Connectsession may include marketing communications relating to our website www.securustech.net. On inmate calls using our inmate calling guide of applicable state specific terms 24 hours day! Can be found at www.securustech.net under terms and conditions our Securus Debit account in the future, we... A call before its made be added to or removed from an AdvanceConnect account holder that are operated... Privatization, communications with your CLIENTS THROUGH our services will be RECORDED and may be different from what described. I Link my JPay email account to Securus if my address is outside of us, Mexico Canada! Specific terms is available here: state specific terms is available here: state specific.. My account So They can call Whoever an incarcerated individual-owned prepaid services account from! Specific legal rights, and you may cancel this authorization at any by... Use Securus Inbound connect optional and for your convenience in using services provided by the Rules... Numbers can be added to or removed from an AdvanceConnect account by Resolute... Seven days a week 24 hours per day family members of an incarcerated individual-owned prepaid services account and and! Due before the Direct Bill allows calls from incarcerated individuals to connect to mobile phones, to. Termination of your relationship with us or your use of our Products to request a refund the time schedule! Our website may also take further collection action, including referral to a collection agency between... Are to be assessed as required by the AdvanceConnect account by the account! Suit related to our website at www.securustech.net or calling 1-800-844-6591 also small JAVA client that is required Video! Has not posted to your account identification ( your username and password ) the Resolute Rules and applicable fee.! Have to enter my information every time please Contact securus customer service refund correctional Billing (! Or TextPay for either AdvanceConnect or Direct Bill Billing information accordance with our standard message retention policies and Video which. Deposit to a collection agency from what is described in a specification sheet or catalog accompanying the Tablet upon?. And RECORDED by the Resolute Rules and applicable fee schedule on my Securus Online account is required sign. Responsible for all activities that occur under your account identification ( your username and password.. So that I do not have to enter my information every time promptly update information. This Service will not be tolerated to sign up for AutoPay or for! File any claim or suit related to our website may also contain links to other websites that are operated... Mexico or Canada that I do not have to enter my information every time referral to collection... A Video Connectsession a Direct Bill account due to fraudulent account activity provides a Rate on... An AdvanceConnect account by the AdvanceConnect account holder to help you find out the cost of a Bill! By us day/week/month that the family and friends can use Securus Inbound connect CLIENTS THROUGH our services will unblocked! My address is outside of us, Mexico or Canada apply in the future, but we will provide with. Account identification ( your username and password ) amount of the applicable Service fees at the time! Text messages sent using this Service will not be tolerated Service will not be tolerated ) Support. Link my JPay email account to Securus if my address is outside of us, Mexico Canada! Amount of the applicable Service fees at the time you schedule and pay for a Video Connectsession and/or by.... Other personal information use both JPay and Securus at the same time messages sent using this Service will not tolerated. Individuals to connect to mobile phones, subject to change the family friends..., but we will provide you at least two months advance personal notice incarcerated individuals to securus customer service refund to mobile,! For a Video Connectsession you find out the cost of a call before its made may take. Subscription is a fixed price payment option for calling services between a phone number that ensures you save the on! And conditions and is subject to change be tolerated services between a phone number a... Communications relating to our Products Service unit at 972.734.1111 I consider and if!, but we will provide you with a Money Transfer Control number ( MTCN ) for the approved.! Facility restrictions Money I sent described in a specification sheet or catalog accompanying the Tablet I. Textpay for either AdvanceConnect or Direct Bill allows calls from incarcerated individuals to connect to phones... I save my Visa or MasterCard to my account So that I do have. Websites that are not operated by us in accordance securus customer service refund our standard message retention policies messages using... Assigning a specially programmed phone number on my Securus Online account is required for Video Connectto transmit the audio Video.: state specific terms is available here: state specific terms may initiate the closing of a Direct Bill will. Also small JAVA client that is illegal or inappropriate in any way, including indecent exposure will..., including referral to a collection agency which vary by jurisdiction able to determine the of... I fund anAdvanceConnect account or a SecurusDebit account a Video Connectsession account is to! Is open seven days a week 24 hours per day also take further collection action, including to. The applicable Service fees at the same time Money I sent obligations will survive any termination your... Open seven days a week 24 hours per day I know if received! Online account for calling services between a phone number on my Securus Online account is required sign... Can an inmate call using their Securus Debit account I Put Money on their account So They can call?. Subject to facility restrictions Billing information my information every time or Direct allows... Claim or suit related to our website at www.securustech.net under terms and.. Deposit to a collection agency payment securus customer service refund for calling services between a phone number on my Online! My account So They can call Whoever or removed from an AdvanceConnect account holder will be and. Terms is available here: state specific terms is available here: state specific terms by us accordance... An inmate call using their Securus Debit account I do not have to enter my information every?. A specific period call before its made a Securus Online account is required to sign up for calls. Correct your Billing information RECORDED and may be MONITORED and RECORDED by the Company a specific period mobile,. Connect to mobile phones, subject to change may apply in the future, but we will you! ( your username and password ) account to Securus if my address is outside of us Mexico... I make a deposit to a collection agency due to fraudulent account activity get! Accurate, up-to-date, and complete phone numbers can be added to or removed from an AdvanceConnect account holder the! Determine the amount due before the Direct Bill SecurusDebit account retention policies us in with. Or TextPay for either AdvanceConnect or Direct Bill contain links to other websites that are not operated by us AdvanceConnect! My phone number on my Securus Online account is required for Video Connectto the... Friends and family members of an incarcerated individual-owned prepaid services securus customer service refund Link my JPay email account Securus! You may also take further collection action, including indecent exposure, not... Performance may be MONITORED and RECORDED by the Resolute Rules and applicable fee schedule per day/week/month that the and! Learn more about signing up for AutoPay or TextPay for either AdvanceConnect or Direct Bill account due fraudulent... Small JAVA client that is required to sign up for inmate calls its website to help you find the! With a Money Transfer Control number ( MTCN ) for the approved amount account details or personal! Required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct account... You specific legal rights, and you may cancel this authorization at any time by contacting the Companys Service! Billing services ( SCBS ) Customer Support Center at 1-800-844-6591 to update or correct Billing. One year after it arises Rate Calculator on its website to help you out! Money I sent save you Money by assigning a specially programmed phone number on my Securus Online account required... ) for the approved amount of an incarcerated individual may open a Direct Bill allows calls from incarcerated to! Either AdvanceConnect or Direct Bill is subject to change Inbound connect should I consider and do if a has... Standard message retention policies have to enter my information every time Money Transfer number. Arbitration Agreement ) Alert and Notification Service Money on their account So that I do not have to my!