Avoid the financial strain a major illness can cause so you can ease your worries and concentrate on getting well. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. She never looked at my recite. I should have been allowed to exchange at face value. Purchased jeans and a couple of tops from Ross, Lufkin, Texas. Since I purchased it oct 31 and not nov 1 I was not able to get my cash back and had to get store credit that he cant use. Twitter. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. I tried to explain that it is against the law in ohio to sell defected items. NWOT. Helps complement your health insurance to help you pay for the extra out-of-pocket costs associated with a costly hospital stay. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. Throwing $32 dollar for nothing! Swimwear and lingerie should be returned with the original ticket attached. I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. No Ross associate should dismiss you the way you've claimed to be dismissed. They advised that they could not make the adjustment. Here are some easy to follow steps to get your product returned: Few things to take care before returning your product. I did not walk in it and the labels and tags clearly show that it is refundable. If you don't have any account yet, you can register now. And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? They said my shoes were part of a different shipment and were now marked down. (ridiculous & unnecessary). I purchased one item for approx. But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. She then asked for my receipt. She says "I know you didn't wear them but that's our policy". On Tuesday I purchased apps 160.00 in merchandise. If new promotions or store hours are announced, theyll also announce them on this page, so its worth perusing before you head out to shop. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Ross is a California based discount department stores chain, targeting middle-income households. Getting the details ironed out makes things easier on your family, which means greater peace of mind for you in the present. They will not provide returns/refunds if youve already opened the software. You will get back how you paid for it originally (Given you have the receipt and tags in original condition). Cashier needs to learn more about return policy of Ross. The workers can wear a top of any color. Work where you love to shop and check the link to find your nearest store event and sign up today! Ross Dress for Less is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Manager could have easily taken it back. Oh and jewelry can NEVER be returned, that is a health hazard. As well as checks. We do have a 30 day limit but i harldy ever seen that policy enforced at my location. Ross Stores imposes a professional dress code for the workers as they must handle different positions over time and communicate with the customers. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. They refused because the receipt was one day off. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. i will be calling customer service tomorrow. I bought a pair of sandals and did not try them on u til I got home. This could be your state photo id, drivers license, passport, or military id. So for me it did not take long. I would like my refund for the first $225+ and i will be returning everything i purchased yesterday. the customer is always unhappy when they don't get their way! And it appears I will have to have my husband return the dresses. Needless to say, I was very angry. I walked back home with shoes no one can wear amd out of $49. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. This lady needs some training on how to treat customers. How can I return to ross. That afternoon, my cell phone fell out of the zippered pocket. In fact compared to all the other Ross stores I've been to "and believe me I've been to many throughout the Bay Area" this CV Ross is by far the best! in 3 reviews, Nicely organized and huge selection, especially when compared to TJMaxx next door. in 2 reviews, The lines can be long, if you go on a Tuesday or in the evenings, otherwise, no problem. in 3 reviews, Yes they are open. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. I do a lot of shopping at Rossor at least I used to. And this despite the fact that the S-300 is in fact less effective than the same 9M528 missile from the Smerch MLRS. IS THERE A TIME LIMIT UNDER ABOVE CONDITIONS TO GET STORE CREDIT FOR WHAT I PAID? 17. What a scam horrible service. When I finally tried on the dress at home the tag was missing. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Here are some ways shoppers keep their bills low at Ross Stores. Nonsense!!!!! (For emphasis: 60.92-35.93= 24.99). Both close at 7pm. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. I tried to return items bought for my daughters room makeover. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. It's like "Thanks for your money, now f*ck off!" She said items go on sale every week. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. It's not rocket science. 30 days is too little time. The cashier took the item without any questions and made the return. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! Just that one comment is enough to make me never go back." Most bereavement policies differentiate between the loss of a core family member versus peripheral family and friends. Nellie Tayloe Ross was the first female state governor in American history. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. If that entire company took just one pg from Macy's handbookthey're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. I have contacted The Retail Equation and they said they don't work for Ross. Why? We believe reflecting on our mortality can help us lead more meaningful lives. Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. (Need to change that). Terrible men's department but Ross really has never been that good for clothing. She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. Return policy just not right!! The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. The refund will take around 5 days to reflect on your account. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. The cashier that was working the return counter was too busy hanging up clothes. The customer service in this store is so bad and there is usually only one person running a register!! I printed my bank statement proving that I had purchased the purse on Saturday. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. I was hired I as being a mgr with my resume the way it was and all of my references. When I got home and opened them it was to my attention that they were broken! Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. Now you can focus on leaving a legacy instead of a mess. A way would be to look at the surveillance cameras she said! However my advice to you as my fellow consumers are as follow: I'm just hoping that someone can explain this policy to me. You can ask for an exchange only if the software turns out to be defective. So screws everyone over because we have to work longer or more often doing more than one job, Regular employees can't afford to have that. Employee Comments. Then she proceeded to In fact compared to all the other Ross stores I've been to "and believe me I've been to many throughout the Bay Area" this, Nicely organized and huge selection, especially when compared to. I feel like they took advantage of her. Typically, orders of $35 USD or more (within the same shop) qualify for free standard . Child, foster child, step-child. They apologized and said that they couldn't do anything about it. I bought 3 dresses 2 weeks ago. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. Ross Refund Verification Process). I honestly did not know that you did not honor it. Janice Goodson. Well I found another receipt and read it 3 times. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. You are buying at a discount store. The first purchase, I used a store During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. That is why, I decided not to shop from them. 6. No matter how safe you are, you shouldn't leave your auto unprotected. If the dress looks obviously used and worn, we will not take the item back. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. This policy allows employees to take time off after the death of a family member or friend. Ask me why I do not know, that is a corporate question. Ross wont provide refunds on opened software items. Had my receipt and tags on my unworn merchandise. Suck that I am I week over my stupid 30 days policy! I have been waiting 10 minutes and she just walked in. Can I use my receipt as my store credit ? I will never shop there again nor recommend them to anyone base on there return policy. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. I just went through that today with shoes I bought in the A.M and returned in the evening. I have been shopping at Ross since I was 18. I found the sizes i needed in a different pattern unfortunately. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. I bought a blouse with cash. Only once did i sign. He told me next time to just hold it up to my ear. The store executives will help you with your return or exchange. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. With Ross, it's better to really think before you buy. After returning your product, you will have to wait for around 5 days to get your refund. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Suck it up and stop complaining. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. There was no change in price on any of the other like items in the store but they would only refund half the value. Your email address will not be published. I used to love finding bargains at Ross. For any reason, if you are not happy with your purchase from Ross, then no need to worry. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. It was like I walked 2 miles just to give them $49. She was sighing and making faces etc. The earring fell off the stud when she picked it up. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. I walked over to the counter where a woman named Stacy was working. For your information, and again: You need to keep the item in new condition to qualify for a return. I'll get all the deals. Other stores with very competitive prices that don't give you a hassle for 5 days. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. I don't see what the difference is and what having an ID will prove. Can I exchange to items for one item if not used or worn? Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Happy holidays, I hope this was helpful in answering some questions. WHY??? She said that because I'm returning it in less than 24 hours and the system requires it. This past visit I encountered a rude and non professional employee. So please be considerate when it comes to returns or exchanges. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. The associate that came over to help was rude as well. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. Obviously it doesn't have price tag but some other tag. 1) check you stuff out see if there are major flaws At ross, you may be able to return a product regardless of whether the receipt is present or not. The company gives the Walter treatment "Get Your Sh*t and Get Out!" Saving money and being thrifty is part of a good plan for managing your finances before and during retirement. Do you need to return at the Ross you purchased at or can return at different Ross? In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. Oakland, CA. Ross Algiers. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. When I got home, he tried them on and it was too big. 12 answers. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. Enjoy easy to use benefits, access to care from great eye doctors, and savings on eye care and eyewearall at low out-of-pocket costs. I would rather pay more for a better quality item that would be returnable. or in the evenings, otherwise, no problem. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. I just wanted to exchange for a smaller size. The prices!!!!!!!!!!!!!!!!! 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