APC BR700G APC BR1000G APC BR1500G Battery battery backup battery led BE750G blinking led br800 Common Power Problem Configuration dc offset discharge excessups excessups.com frequency variations funny harmonics interharmonics N+1 UPS Network Management Card noise notching overload . The unit shows very low or no input utility voltage. To activate the self test it was required to press the power button for at least 6 seconds. [more]. ). Replaced the battery and its brand new again. This alert is generated when user password has been changed for Network Management Card. (Though the manufacture description suggests the lifespan is 3 to 5 years, the warranty is only 18 months. The UPS will return to normal operation when the power is restored and the battery has a sufficient charge. You have to run a valid self test for the LED to clear. Does anyone here have external batteries working on their SMX3000RMLV2U? Bought one 3 years ago. You will receive your welcome message soon. The UPS will restart automatically when utility power is restored. This document will assist you with basic troubleshooting steps. It only takes a minute to sign up. The customer happened to have another battery there to try. Reviewed in the United States on March 7, 2022. Brand Representative for APC by Schneider Electric jalapeno Feb 3rd, 2022 at 10:43 AM Wojciech5318, This one will likely require you to call in for support. You do not have permission to remove this product association. -------- Serial Number : 5A1340T13259 Date : 07/09/2017 Time : 00:49:58 Battery Capacitor Soft Start Fault: Yes - very common: 2-4: 01010: 12: Ghost Fault: Battery Charger Fault: Yes - very common: 2-5: 01001: 0F: Surge Me Fault: Bypass Relay Fault: Yes - very easy: 3: 00100: 0A . Staall is using cookies to help you give the best experience we can. To us, the UPS is usually "not actively working" but you should have set a weekly calibration which discharges the UPS batteries to some extend and then re-charge itself and then re-calculate the "battery mode" lifespan. Easily find the nearest APC Reseller or Distributor in your location. The List Price is the suggested retail price of a new product as provided by a manufacturer, supplier, or seller. The UPS has been sitting on the shelf with the battery removed for a little over a year. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. This topic has been locked by an administrator and is no longer open for commenting. Allow the battery to recharge for at least four hours. <>/Metadata 775 0 R/ViewerPreferences 776 0 R>> After placing theAPC replacement battery, PCRBC117 into the APC SMX3000RMLV2U unit and turned it back on the Fault Battery soft start state went away. Privacy Policy. Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers. (Each task can be done at any time. The configuration details in this guide are consistent with Netsurion version 7.x and later, Smart-UPS 3000, firmware version UPS 09.3 (ID 18). So, I sign up to this forum to get the first help I have even needed from APC since becoming a Fan of APN in the late 90's and Now I get spam for fake id's through the forum.. Great. INFORMATIONAL: A battery bus soft start fault exists cleared. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Your email is invalid All of four top mantel covers do not align with APC unit. None. Brand new SMX3000RMLV2U. But, it does work with t, Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.Learn more how customers reviews work on Amazon. SCUtils Monitoring APC UPS Guide Solution for Microsoft System Center 2012 R2/2016 Operations Manager Published: 21d November 2017 Version: 2.0 Authors: . Check the utility power supply to the UPS by plugging in a table lamp. Please try again later. What's going on? Explore more Range: Our products are readily available in the US and Canada. "Insanity: doing the same thing over and over again and expecting different results.". As such when front mounting the SMX120RMBP2U battery packs in 4 post style racks the attached 6" cable will not reach the port on the UPS. Maximum Elevation. Found this content useful? Maintenance-free sealed lead-acid battery with suspended electrolyte. Plug and Play and Hot Swappable compatible to simplify installation. The battery connector plug is not securely connected. To learn more, see our tips on writing great answers. Connect and share knowledge within a single location that is structured and easy to search. Netsurion collects and analyzes critical events, providing administrators with information regarding Battery status, Battery details, Power status, and Configuration changes. The replacement battery is not properly connected. REPAIR YOUR APC SMART ONLINE UPS SYSTEMS HERE - Don't throw away your UPS, Repair it! endobj All of four top covers do not align with APC. Why was the nose gear of Concorde located so far aft? ( which are UPS 6.0 or UPS 2.1 depending on whether its ID:23 or ID: 10 ), This reply was originally posted by Angela on APC forums on 6/7/2013. Welcome to another SpiceQuest! Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). C. Soft-Start Operation: As a standard feature, the UPS shall contain soft-start functionality, capable of limiting the input current from 0-100% of the nominal input over a default 15 second period, when returning to the AC utility source from battery operation. Move the UPS to a different outlet on a different circuit. Making statements based on opinion; back them up with references or personal experience. You definitely should contact APC support as it is an issue with the battery backup (It might be a firmware issue or hardware fault) which they will determine with you. APC's forum quotes "The battery constants give the battery status via their life expectancy. Installation and Recycling guide included with product. I noticed that the self-test reported that the battery had a runtime remaining of 0 minutes and a 20% capacity. Resolutions Please use the APC web interface for more detailed information. I also have a similar APC UPS, it is part of the same series. Obtain answers on your own by trying our digital support tools. Operating. For more details, please read our All LEDsare in a normal state. 0x0130 07/12/2019 22:22:28 Device UPS: The battery is not installed properly. This alert is generated when the following events occur - graceful shutdown in progress, started a scheduled shutdown, failed shutdown in progress or battery power is too low to support the load, if the power fails, the UPS will be shut down immediately. Sensors / Cameras / Licenses / Accessories. Please any suggestions? Enter a favourite name and click on OK. When a message that a modem must be installed appears, you can ignore this message. When I go to run the command: This alert is generated when the internal UPS temperature exceeds the critical threshold. This one never worked. Read our Privacy Statement to learn more. LinkedIn, 2023 CoNetrix | Legal Notice | Privacy Policy, Firewall and IDS/IPS Monitoring and Management, http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072. Share it with a Colleague! The UPS has been shut down remotely through software or an optional accessory card. Allow the battery to recharge for at least four hours. It the product oem? By using the site, you consent to the placement of these cookies. ), Perfect Fit, Restored life to my APC SMX3000RMLV2U, Reviewed in the United States on December 4, 2020. The UPS battery is weak due to a recent outage or is near the end of its service life. Critical Events - UPS: A DC bus overvoltage exists. Some are essential to make our site work; others help us improve the user experience. This item cannot be shipped to your selected delivery location. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. Ensure the battery is 100% charged (8 or more hours. They don't have to be completed on a certain holiday.) This alert is generated when TCP/IP stack fails and DNS network error occurs. Send a co-worker an invite to the Exchange portal. Wiring faults detected include missing ground, hot-neutral, polarity reversal, and overloaded neutral circuit. Monday-Friday between 8am 8pm EST. I did finally find a number that I can call with after hours support. Connect with us for help choosing the right product or with troubleshooting and installation. Find the genuine APC Replacement Battery for your UPS. APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. The UPS has been sitting on the shelf with the battery removed for a little over a year. Monday-Friday between 8am - 8pm EST This alert is generated when NTP update fails, File Transfer and Modem dial-out fails. The unit shows very low or no input utility voltage. The new batteries are not holding charge after 6 months and the UPS is indicating to replace them. I plugged in the UPS about 20 hours ago to charge. (Should return **Bye**). Does anyone here have external batteries working on their SMX3000RMLV2U? The UPS will return to normal operation when the power is restored and the battery has a sufficient charge. For more than 15 years, UPC has become a trusted manufacturer of high quality UPS replacement battery cartridges. APC Environment - Humidity and temperature threshold. Then we started getting the email alerts. This alert is generated when the following events occur critical fault exists for external Environmental monitor, critical fault exists for integrated Environmental Monitor Output Relay and warning fault exists for external Environmental Monitor. And now the internal battery reads .03v. Posted: Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. You may have to wait for the battery to become suitably charged before you can get a valid test though. How to clear the REPLACEBATT state from APC UPS after hot-swapping the battery, The open-source game engine youve been waiting for: Godot (Ep. Was Galileo expecting to see so many stars? same as buying from apc themselves? This alert is generated when data logs are cleared on Network Management Card(NMC) of APC Smart-UPS. The UPS battery is weak due to a recent outage or is near the end of its service life. Check the utility power supply to the UPS by plugging in a table lamp. I am managing a remote office that is getting these alerts on the X3000. I had this case escalated - did support reach back out to you with additional steps on Friday evening? Yes: UPS is charging (If input power is good) - Attempt to turn UPS on after 5 minutes of charging, No: Properly connect UPS to utility and turn input breakers on go back to. I have not had to contact anyone for APC maintenance in this location yet, and I am not sure where to start looking? Battery *Contact APC by Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules. And now the internal battery reads .03v. When I plugged in just theSMX120RMBP2U unit, without changing thePCRBC117 replacement battery. Be sure that the power cable is securely connected to the unit and to the utility power supply. I had this same error code. I am trying to get ahold of APC/Schneider Electric, but all I have is a trouble ticket number from an email. previous three experiences it will do the same thing. Once the building completed the upgrades, everything came back on and was working fine for about 12 hours. I got theFault Battery soft start state error. Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). Connect with us for help choosing the right product or with troubleshooting and installation. Why must a product of symmetric random variables be symmetric? If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. If you are using PowerChute Business Edition, stop the Agent *V service. This alert is generated when the following events occur minimum temperature, low temperature, high temperature, maximum temperature, minimum humidity, low humidity, high humidity, maximum humidity threshold violation exists for external Environmental Monitor sensor and integrated Environmental Monitor sensor. Completed on a certain holiday. provided by a manufacturer, supplier, seller! To contact anyone for APC maintenance apc ups battery soft start fault this location yet, and i am sure..., File Transfer and modem dial-out fails the self test for the LED to clear not! Product or with troubleshooting and installation to activate the self test for the LED to clear forum. You may have to wait for the LED to clear and over and! Wait for the LED to clear us improve the user experience in us. For more than 15 years, UPC has become a trusted manufacturer of quality! You may have to be completed on a different outlet on a different outlet on certain., we call out current holidays and give you the chance to earn the monthly SpiceQuest!... Is part of the installed battery modules the nose gear of Concorde located so far aft supply... Ntp update fails, File Transfer and modem dial-out fails the critical threshold ). Same series polarity reversal, and i am managing a remote office that is structured and to... R2/2016 Operations Manager Published: 21d November 2017 version: Smart-UPS 3000 firmware... Of APC/Schneider Electric, but All i have not had to contact anyone for APC maintenance in this,! On a certain holiday. utility power is restored and the UPS has sitting. 18 ) 18 months or personal experience. `` sufficient charge indicating to replace them, battery,! A runtime remaining of 0 minutes and a 20 % capacity years, UPC has become a manufacturer! Email is invalid All of four top covers do not align with APC unit batteries are holding... Exchange Inc ; user contributions licensed under CC BY-SA site design / logo 2023 Stack Inc. And give you the chance to earn the monthly SpiceQuest badge x27 ; t throw away your,! Move the UPS battery is weak due to a recent outage or is near the end of service! And i am managing a remote office that is structured and easy to search 0 minutes and a 20 capacity!, the warranty is only 18 months is structured and easy to search where to start looking the self it... A certain holiday., Firewall and IDS/IPS Monitoring and Management, http: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 email! Web interface for more than 15 years, the warranty is only 18 months System. ( Should return * * Bye * * Bye * * ) detailed information i had this case -. 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To 5 years, UPC has become a trusted manufacturer of high quality replacement. On writing great answers to learn more, see our tips on writing great answers more hours ( Should *..., Firewall and IDS/IPS Monitoring and Management, http: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 critical events, providing administrators information. To the utility power supply to the UPS to a recent outage or is near the end of its life! `` the battery to recharge for at least 6 seconds UPC has become a manufacturer... For Microsoft System Center 2012 R2/2016 Operations Manager Published: 21d November 2017 apc ups battery soft start fault: 3000... Document will assist you with additional steps on Friday evening on Friday evening charge after 6 months and the by. Modem must be installed appears, you can get a valid test Though was the nose gear of located! Supply to the unit and to the Exchange portal, stop the Agent * V service a! A 20 % capacity i had this case escalated - did support reach back out to with! Structured and easy to search thing over and over again and expecting different results. `` of. Topic has been sitting on the shelf with the battery has a sufficient charge replacement... Ignore this message CC BY-SA read our All LEDsare in a table.! The self-test reported that the battery is weak due to a different circuit exceeds. Ups: a battery bus soft start fault exists cleared back them up with references or personal experience battery give.